As ITSS prepares to welcome a new academic year and support thousands of UPEI students, faculty, and staff, we are streamlining the submission of support requests. To help us route requests more efficiently, improve response times, and ensure requests reach the appropriate team, we ask that all IT requests be submitted through our online forms.

1. If you have lost access to your account, use our publicly accessible account recovery form at go.upei.ca/lostaccount
2. For all other support issues, submit a request at go.upei.ca/itrequest
3. For IT-related forms (account, computer, mobile, and printer requests), visit go.upei.ca/itforms or my.upei.ca
4. For self-service resources, knowledge base articles, and additional support options, visit go.upei.ca/itss or upei.ca/itss

Please note that helpdesk@upei.ca is no longer monitored for ticket creation purposes. Help requests submitted by email will not be processed. To ensure timely assistance, please use one of the methods listed above.

Please review our guidance on ticket criticality and then if you are experiencing a live critical issue significantly impacting classroom learning, patient care, or core university operations, contact ITSS at 902-566-0465, press 2, during regular business hours (Monday to Friday, 8:00 am to 4:00 pm AST). Users calling about non-critical issues will be directed to submit a support request through the appropriate online form. 

Students requiring assistance may contact ITSS at 902-566-0465 and press 3 during regular business hours (Monday to Friday, 8:00 am to 4:00 pm AST).

For after-hours global IT emergencies, contact UPEI Security Services at 902-566-0384.

Kind regards,

IT Systems and Services (ITSS)

Work on a new extension at the south-east corner of the Robertson Library building, which will house a greatly enhanced and expanded preservation facility for the University Archives and Special Collections (UASC), will begin in September. While this will not significantly disrupt Library operations in the Fall 2026 academic semester, please note that a construction fence will be erected on Wednesday, August 19, to begin preparation work and to keep the site safe and secure.

It is anticipated that the fence will remain in place through to the end of 2027, requiring sections of the pedestrian pathway between RL and AVC and Parking Lot B to be closed (refer to diagram in full message on upei.ca). The construction entrance will be accessed from the road that leads to the Dean’s parking area at the Atlantic Veterinary College so at times there will be heavier traffic at this location. For more information, visit https://libraryupei.ca/renovations-2026

On Wednesday, August 26, ITSS will conduct maintenance on myUPEI Self Service and related services from 8:00pm to 12:00am. During this time, there may be intermittent access to and performance issues with Self-Service, Web Advisor, and Colleague.

As a reminder, you can access Moodle directly using https://moodle.upei.ca and Outlook email using https://outlook.office.com.

If you have any questions, please fill out our new Help Form: https://go.upei.ca/itrequest

The flags near Kelley Memorial Building and at UPEI Alumni Canada Games Place and the Artificial Turf Field have been lowered to half-mast in memory of UPEI Founder Dennis Clough who passed away on August 16, 2026.

The UPEI community extends its condolences to his family, friends, and former colleagues. Read more

The Robertson Library team is looking forward to welcoming UPEI campus community members and visitors to our newly renovated spaces—the main lobby and adjoining all-gender washrooms, the central staircase, and the upper landing—this fall. Thanks to the efforts of the project contractors and UPEI Facilities Management (Capital Projects), work has been progressing well, but there have been a few delays. The full library reopening is now scheduled for Monday, September 21, 2026.

Since May, the Robertson Library has been operating a temporary service point in Library Annex, Room 235, from 9 am– 5 pm, Monday–Friday, and this will continue through Friday, September 18, 2026.

Evening and weekend printing/scanning support will remain unavailable until the Library’s main Service Desk reopens September 21, so please plan accordingly; if you have time-sensitive printing/scanning needs outside of the Room 235 service point hours, the Charlottetown Library Learning Centre (downtown) or the Staples Printing Centre may be able to assist.

In addition, McMillan Hall in the W.A. Murphy Student Centre has been booked for use throughout the day and evening as a student study space during the month of September. Remember to check out the new UPEI new UPEI Support Services Campus Map, created by UPEI Welcome Week and the UPEI Student Culture and Community Standards teams; the green icons on this map highlight buildings offering student study spaces. For more information, visit https://libraryupei.ca/renovations-2026

Supervisors of campus student staff are invited to register their students for a half-day of in-person facilitated student training on Tuesday, September 1, from 9 am to 1 pm in MCDH 242. The training is designed to prepare student staff with common skills needed for on-campus roles; it will not replace the role-specific training conducted by supervisors. The goal is to equip student staff with the skills they will need to confidently and professionally represent your departments. 

This joint initiative was developed by the Office of Student Culture and Community Standards and representatives from various departments involved in a student training committee. Together, the committee developed and has secured facilitators for the following topics: 

• Representing UPEI as a Student Leader
• The Basics of a Trauma-Informed Approach
• Referral and Boundary Setting
• Interrupting Harm
• Conflict Resolution
• Professional Communication 

A supplementary information package will accompany these mini sessions. Students and supervisors will be invited to provide feedback on the training's relevance and to recommend future training opportunities. We hope that supervisors and students see this as an opportunity to better connect with campus peers and resources, and to inform future engagement opportunities. 

If interested, please register your student staff here. The registration deadline is Thursday, August 27. We ask that supervisors register all of the students they supervise who will be participating. This helps us ensure that students have approval to attend, track attendance, and ensure that we have enough space, materials, and refreshments for everyone. Questions can be directed to kewing@upei.ca. 

All faculty, staff, students, and researchers who work with biological materials are invited to attend the upcoming Basic Biosafety and Biosecurity Training session.

Basic Biosafety and Biosecurity Training is required for all personnel working in Containment Level 2 (CL2) laboratories on campus and is strongly recommended for those working in Containment Level 1 (CL1) laboratories.

This training consists of both online modules and an in-person session. Participants are encouraged to complete the required online coursework prior to attending the in-person training to maximize learning and participation. 

Date: August 31, 2026
Time: 10:00 am
Location: To be determined

This training will provide an introduction to essential biosafety and biosecurity principles, including:

• Safe handling of biological materials
• Containment practices and procedures
• Incident reporting requirements
• Roles and responsibilities in maintaining a safe laboratory environment
• Biosecurity awareness and best practices

For additional information or to register, please contact biosafety@upei.ca.

Help us maintain a safe and secure research and learning environment by participating in this important training opportunity.

The University of Prince Edward Island is now accepting nominations for the 2026 Founders. Founders are members of the campus community—most often retired faculty and staff—who have contributed to UPEI’s mission in an exceptional way. Recognizing our Founders is an opportunity to celebrate our rich heritage and traditions, honouring those who have worked diligently and passionately to build the University into the highly regarded institution of higher education it is today.

Established by President Emeritus Wade MacLauchlan in 2000, the Founders award is presented to those who have played a direct role in

• supporting the vision, reputation, and continued success of the University, and/or
• creating a new era of educational, research, and/or service excellence at the University. 

If you wish to nominate someone as Founder, please fill out the online form or email your submission to communications@upei.ca. 

Completed nominations must be received by Wednesday, August 26, 2026, at 11:59 pm AT.

If you are interested in learning more about this award and past award winners, please visit the UPEI Founders web page. 
 

The deadline for the Employee and Spouse/Dependent Tuition Waiver forms for the Fall 2026 semester is Friday, August 28, 2026.  We encourage you to have your tuition waivers submitted as soon as possible to assist in the timely processing. Tuition Waiver forms must be submitted electronically.

The online Tuition Waiver fillable forms can be found on the HR Portal of the myUPEI site, under Training and Development. 

Please note, the Employee or Spouse/Dependent must be registered in the course prior to applying for the tuition waiver. 

If you have any questions, please contact Human Resources at: (902) 566-0514 or hrgeneral@upei.ca.

We are launching the first of three pulse surveys that will take place over the coming months. Pulse surveys are short, focused surveys that help us gather timely feedback on specific topics. Our first pulse survey is focused on Sharing Information and Communications. The survey aims to better understand the effectiveness of UPEI's communication channels, how employees prefer to receive information, and where opportunities exist to improve communication across the University. The information gathered will help inform the campus-wide communication strategy, led by the Communications and University Relations unit in Marketing and Communications, and improve the ways we share news, updates, events, and important information.

Survey Details

• The survey takes approximately 5–7 minutes to complete.
• The survey can be completed on a computer, or by using a mobile device.
• The survey is completed via the TalentMap survey platform we used in the previous employee engagement survey.
• The survey can only be completed once and must be completed in one sitting.
• Responses are anonymous. No personal information is collected, and individual responses cannot be connected to any employee.
• The deadline to complete is Friday, August 21, 2026, by 4pm.

Survey Link

Thank you for taking the time to share your feedback. Your input helps us better understand the employee experience and supports our ongoing efforts to make meaningful improvements across UPEI.

The UPEI Back to School Fair, organized by the Office of Student Culture and Community Standards in partnership with the UPEISU, will take place on Tuesday, September 8, from 11:00 am to 2:00 pm at the UPEI Gym A and B in the Chi Wan Young Sports Centre.

Staff and faculty student service groups can register here. Student clubs and societies must register separately with the UPEISU. 

• The setup time allotted for the event is from 10:30 to 11:00 am, with doors opening at 11:00 am for students.
• The teardown time allotted for the event is 1:45 - 2:00 pm, sharp!
• Each vendor will be assigned a table and 2 chairs.
• Please bring along the following items:
  • A tablecloth
  • Your banner bug or any identifiers for your office, unit or service
  • Pamphlets, brochures, handouts or any other promotional material for your office, unit or service
• A chart will be posted at the doors to identify your table assignments, and a small sign will be on your assigned table.
• Please have at least 1 staff member at your table; 2 staff members to rotate are highly recommended and encouraged.
• Please show off your UPEI Panther merchandise!
• Please expect it to be busy and noisy atmosphere. 

Questions outside of information on the registration form can be directed to Krissi Ewing kewing@upei.ca. 

We look forward to seeing you all soon!

The flags near Kelley Memorial Building and at UPEI Alumni Canada Games Place and the Artificial Turf Field have been lowered to half-mast in memory of UPEI Founder Dennis Clough who passed away on August 16, 2026.

The UPEI community extends its condolences to his family, friends, and former colleagues. Read more

Microsoft Teams will be enabled for Moodle starting Wednesday August 19, 2026  at 9pm (ADT). Moodle will still be available during the update, however users attempting to login may experience disruptions during the changeover. These should resolve after a short time. Following the update the login for Moodle will use a button to sign on with Microsoft in place of the separate username and password. This update will allow instructors to use Microsoft Teams in their Moodle courses for synchronous meetings, online classes, and recording course videos.

Course instructors who have open Moodle courses (this includes any previous course that is still available on Moodle and open to students) will receive an email stating that your course has been linked to a Microsoft Team. This means that Microsoft Teams can be used with the course, it doesn’t mean that any Microsoft Teams elements needs to be used.

Training materials on using Microsoft Teams with Moodle will be circulated this month and introductory workshops will be available through the Teaching and Learning Centre. Dates for this training will be announced in Campus Notices. For support in using Microsoft Teams with Moodle you can also contact moodle@upei.ca

Please join us for a MAIS Thesis Defence: Ahmad Reza Talaee Malmiri will defend his Master of Arts in Island Studies thesis entitled "Energy Justice Implications of Net metering on Prince Edward Island." Supervisor is Dr. Nick Mercer, with committee members Dr. Nino Antadze and Dr. Andrew Halliday. External examiner is Dr. Brennan Lowery,Business and Social Entrepreneurship program, St. Thomas University. 

August 19, 10:00 am, Memorial Hall, Room 104 and online

Please email brinklow@upei.ca for the Teams link.

The UPEI Faculty of Indigenous Knowledge, Education, Research, and Applied Studies (IKERAS) invites you to attend Mawi - Lukutimk / Working Together, where we’ll be sharing Indigenous knowledge from L’nuey, the Mi’kmaq Confederacy, Curtis Michael, Dr. Judy Clark, and Thirley Levi.

Mark your calendars:
Date: Wednesday, August 26, 2026
Time: 9:30 am to 2:30 pm
Meet and Greet: 12:00 to 12:30 pm and 2:30 to 3:00 pm
Location: Kelley Memorial Building (KMB) 211 and 237 (level two, upstairs on the main floor)

We hope to see you there!

All faculty, staff, students, and researchers who work with biological materials are invited to attend the upcoming Basic Biosafety and Biosecurity Training session.

Basic Biosafety and Biosecurity Training is required for all personnel working in Containment Level 2 (CL2) laboratories on campus and is strongly recommended for those working in Containment Level 1 (CL1) laboratories.

This training consists of both online modules and an in-person session. Participants are encouraged to complete the required online coursework prior to attending the in-person training to maximize learning and participation. 

Date: August 31, 2026
Time: 10:00 am
Location: To be determined

This training will provide an introduction to essential biosafety and biosecurity principles, including:

• Safe handling of biological materials
• Containment practices and procedures
• Incident reporting requirements
• Roles and responsibilities in maintaining a safe laboratory environment
• Biosecurity awareness and best practices

For additional information or to register, please contact biosafety@upei.ca.

Help us maintain a safe and secure research and learning environment by participating in this important training opportunity.

The University of Prince Edward Island is now accepting nominations for the 2026 Founders. Founders are members of the campus community—most often retired faculty and staff—who have contributed to UPEI’s mission in an exceptional way. Recognizing our Founders is an opportunity to celebrate our rich heritage and traditions, honouring those who have worked diligently and passionately to build the University into the highly regarded institution of higher education it is today.

Established by President Emeritus Wade MacLauchlan in 2000, the Founders award is presented to those who have played a direct role in

• supporting the vision, reputation, and continued success of the University, and/or
• creating a new era of educational, research, and/or service excellence at the University. 

If you wish to nominate someone as Founder, please fill out the online form or email your submission to communications@upei.ca. 

Completed nominations must be received by Wednesday, August 26, 2026, at 11:59 pm AT.

If you are interested in learning more about this award and past award winners, please visit the UPEI Founders web page. 
 

Rethinking Teaching Expertise: Toward a More Wholistic Framework for Conceptualizing, Assessing and Developing Teaching Expertise in Higher Education

What does it actually mean to develop and demonstrate teaching expertise? This 90-minute interactive session explores the Developmental Framework for Teaching Expertise in Postsecondary Education (Kenny et al., 2017), a model that reframes developing teaching expertise as multi-faceted, career-long, and relational journey. The framework is grounded in three foundational habits of mind that shape five interwoven and non-hierarchical facets of practice: teaching and supporting learning, professional learning and development, mentorship, research/scholarship/inquiry, and educational leadership. Within each facet, a developmental continuum illustrates how growth moves from developing oneself in a local context toward contributing to the growth of others and the broader teaching and learning community. Deliberately "written in pencil," the framework was designed from the outset to be shared, adapted, and reshaped to fit local institutional contexts. 

During this 90-minute interactive session participants will:

• Explore the structure and value of the framework within the context of their roles.
• Consider adaptations and applications to the framework and how components of the framework could be applied across multiple organizational levels (e.g., individual courses/educators, across departments, at the institutional level)
• Leave with a call to action on how you might use, adapt, or advocate for a more holistic conceptualization of teaching expertise in your own department, unit, or role at UPEI.

Students, faculty and staff are invited to attend. No prior familiarity with the framework is required. Bring your curiosity and a willingness to reflect on your own teaching and learning journey, however you currently define it!

The deadline for the Employee and Spouse/Dependent Tuition Waiver forms for the Fall 2026 semester is Friday, August 28, 2026.  We encourage you to have your tuition waivers submitted as soon as possible to assist in the timely processing. Tuition Waiver forms must be submitted electronically.

The online Tuition Waiver fillable forms can be found on the HR Portal of the myUPEI site, under Training and Development. 

Please note, the Employee or Spouse/Dependent must be registered in the course prior to applying for the tuition waiver. 

If you have any questions, please contact Human Resources at: (902) 566-0514 or hrgeneral@upei.ca.

The Office of Student Culture and Community Standards invites staff and faculty to get involved in the upcoming Welcome Week celebrations, which run over the first two weeks of September. We are working hard behind the scenes to finalize event details. If interested, in volunteering, please use this sign-up form to place yourself on the list. 

We look forward to sharing more information in the coming weeks. Please contact Krissi Ewing kewing@upei.ca with any questions about plans for Welcome Week events.