Technology Basics

IT Systems and Services Help Desk

The ITSS Help Desk is available for support between the hours of 8:00 am to 4:00 pm, Monday to Friday. Please take note that the best way to reach ITSS for support is via our email helpdesk@upei.ca, or by submitting a request on our MyUPEI site. We answer the phone and check the voicemail on a best effort basis only.

Please note: When requesting services, please leave a telephone number to enable ITSS to contact you. Assistance is not available on a drop-in basis, and appointment is necessary.

Using Google Products

Help with Google Apps (Gmail, Google Drive, etc.)

Visit Google's help centre for information about using Google's web-based tools.

You can access your Google Mail and log in with your UPEI username and password.

Using Moodle

UPEI has a number of helpful videos to support students navigate Moodle effectively.

Visit UPEI's Moodle for more information.

Using Blackboard Collaborate

Visit the Blackboard Collaborate website for an introduction to Blackboard Collaborate, or for specific Blackboard Collaborate Participant help.