Case Management Module 2: Assessment

Cost: $2,500 for full certificate
  • Assessment fundamentals
    • Strengths based, client-centred focus
  • How to case manage clients with mental health conditions
  • Communication techniques – active listening, summarizing, paraphrasing, non-verbal communication
  • Empathy vs sympathy
  • How do de-escalate angry client situations
  • Office and home visit safety plans