Loyal customers start with your employees

It’s all about building stronger brand loyalty and leave your customers coming back for more, right? Here, your employees will learn the importance of their roles as it pertains to the customer and develop a new individual mindset to develop and deliver best practices that will WOW your customers.

Topics covered:

• Understand customer service basics emphasizing empathy, connection, empowerment and solutions
• Own the customer experience - Learn how to take ownership of your customer's experience using your company's values or mission
• Understand the importance of individual roles within the company/department in order to establish a strong personal connection with your customers 
• Identify your company/department's customer service challenges and team-build for solutions 
• Learn to distinguish and avoid the difficulties of poor customer service and how to turn challenging situations into opportunities.

This course is for:

• Front-line employees
• Behind-the-scenes employees

Length of course:

• This is a one-day course.

Facilitated by:

Marsha Doiron