Dealing with customers and clients is a massive part of the role of an administrative professional. This course is designed to give the information and tools needed to improve customer and client service and care for both internal and external clients and customers.

Participants will develop the following skills:

• Assess and improve your organization’s commitment to quality service
• Differentiate and elevate your service to become a provider of choice
• Design standards for quality service and create a consistent service experience
• Evaluate the needs, wants, stereotypes, and emotions of your customers at an individual level
• Understand the processes necessary to develop a culture that consistently delivers exceptional service
• Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations