Do you struggle with writing powerful email messages that are to the point and professional with an appropriate tone? Do you have a hard time being assertive or keeping your passive voice out of your work communications?

In this course, you'll learn essential daily communication skills whether you're on the phones or responding to emails. We'll spend time covering topics such as delivering bad news or dealing with rude or aggressive people in your day to day job. You will also learn some important tips such as using templates to answer emails quickly and effectively.

Facilitator:

Sparrow McGowan