For a new or aspiring manager, resolving conflict in their work team can be one of their most daunting tasks. How can they recognize when conflict is happening, how do they prevent it, and what is the manager’s role? This course provides tools and strategies for managing workplace conflict. Through lectures and exercises, participants will:

• Explore self-awareness
• Examine various conflict resolution styles
• Examine the basis of interest-based conflict resolution
• Work on active listening skills and on sharing perspectives
• Learn to frame conflict around needs and interests
• Learn to use collaborative strategies