Student Assistants - Service Desk (Up to 2 Positions) - Robertson Library

Competition Number:
105S21R
Position Type:
Student Position
Closing Date:
Date of Posting:
Department:
Robertson Library
Position:
Student Assistants - Service Desk (Up to 2 Positions)
Contract:
Hours of Work:
5-10 hours per week
Salary:

$13.00 per hour plus 4% vacation pay

Term:

ASAP – April 30, 2022

To apply for a position, the Robertson Library requests resumes and cover letters addressing the responsibilities and qualifications in this job posting for student positions for the 2021 - 2022 academic year. This competition will also create a list for possible future openings that will remain in effect until December 30, 2021. Some evening and weekend work will be required.

RESPONSIBILITIES:

  • Successful applicants will learn how an academic library's Service Desk operates through involvement in a wide range of library routines and workflows, including: signing out and checking in resources, re-shelving resources, responding to directional, technical support, and library-related questions on the phone and in-person, and other duties as required
  • Successful applicants will have the opportunity to assist library patrons in the use of computers and equipment including Windows PCs and Macs, printers, multimedia equipment, copiers, scanners, and microfilm scanners/readers
  • Successful applicants will have the opportunity to assist library patrons in the use of computers and equipment including Windows PCs and Macs, printers, multimedia equipment, copiers, scanners, and microfilm scanners/readers
  • Successful candidates will help monitor and actively contribute to social media accounts for the Robertson Library including Facebook, Twitter, Instagram, and YouTube
  • Successful candidates will also participate in the basic maintenance of these products and services and will assist library staff with projects as assigned and other duties as required

QUALIFICATIONS:

  • Enrolled as a full-time student at the University of Prince Edward    Island
  • Experience providing high quality customer service
  • Comfortable working with the public and working within a team environment
  • Able to work independently on assigned projects with attention to detail and accuracy
  • Excellent interpersonal and written and oral communication skills
  • Professional attitude and demeanor
  • Experience using social  media tools
  • Able to understand and apply library policies
  • Experience handling transactions and using a cash register
  • Able to handle heavy library materials, books, carts, etc. and stand for extended periods of time

ASSETS:

  • Knowledge of the Robertson Library

Mandatory Training:

Student Assistants will be provided paid mandatory training. This training, in August, is required in order to prepare candidates for shifts the first week of September.

Priority will be given to University of Prince Edward Island students in accordance with Recruitment, Selection, Hiring and Employment Policies and the Procedures manual.

 

Application Instructions:

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website. Applications will not be accepted via email.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified student candidates are encouraged to apply; however, Canadian citizens, permanent residents and full-time international students with a valid study permit will be given priority.

Only those applicants who are invited to an interview will be acknowledged.

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.