Reporting to the Director of Housing Services, the Manager of Outreach Services will oversee the development and delivery of the Outreach Services team within the Housing Operations division who work collaboratively with Housing Operations staff and community partners to support individuals with complex needs to secure and maintain successful tenancy. The incumbent is responsible to apply a systems approach to the service delivery with a focus on systems planning, integration and performance monitoring of homelessness serving sector and systems of care such as health, justice and social services.