As ITSS prepares to welcome a new academic year and support thousands of UPEI students, faculty, and staff, we are streamlining the submission of support requests. To help us route requests more efficiently, improve response times, and ensure requests reach the appropriate team, we ask that all IT requests be submitted through our online forms.

1. If you have lost access to your account, use our publicly accessible account recovery form at go.upei.ca/lostaccount
2. For all other support issues, submit a request at go.upei.ca/itrequest
3. For IT-related forms (account, computer, mobile, and printer requests), visit go.upei.ca/itforms or my.upei.ca
4. For self-service resources, knowledge base articles, and additional support options, visit go.upei.ca/itss or upei.ca/itss

Please note that helpdesk@upei.ca is no longer monitored for ticket creation purposes. Help requests submitted by email will not be processed. To ensure timely assistance, please use one of the methods listed above.

Please review our guidance on ticket criticality and then if you are experiencing a live critical issue significantly impacting classroom learning, patient care, or core university operations, contact ITSS at 902-566-0465, press 2, during regular business hours (Monday to Friday, 8:00 am to 4:00 pm AST). Users calling about non-critical issues will be directed to submit a support request through the appropriate online form. 

Students requiring assistance may contact ITSS at 902-566-0465 and press 3 during regular business hours (Monday to Friday, 8:00 am to 4:00 pm AST).

For after-hours global IT emergencies, contact UPEI Security Services at 902-566-0384.

Kind regards,

IT Systems and Services (ITSS)