UPEI has taken a significant step in its transition to Microsoft Teams as the University’s primary communication and collaboration platform with the deployment of Teams Telephony for faculty and staff. As part of Microsoft 365, Teams brings together calling, chat, meetings, and file sharing to support teaching, research, and administrative work in a more integrated and secure way.

Key highlights

• Teams is now the generally recommended platform for all internal and external voice communication
• Over 750 faculty and staff have already migrated; full transition expected by late May or early June 2026
• Users can make and receive calls directly in Microsoft Teams on desktop or mobile devices
• No need to remember phone numbers for internal calls—search by name and connect instantly
• Some phones (e.g., labs, shared spaces, meeting rooms) will remain as dedicated analog devices and are being updated to the new infrastructure as the next phase of the project
• Analog phone users must dial the full 10-digit number for internal calls; 4-digit dialing will no longer work reliably

Please note that support for Teams Telephony has been transitioned to the ITSS Help Desk.  This means that all telephony-related requests (calling issues, voicemail, devices, configuration changes, troubleshooting) should be submitted through the ITSS Help Desk. The M365 team continues supporting complex cases and remaining exceptions. 

Full details outlining the points above can be found https://upeica.sharepoint.com/sites/ITSS-Communication/SitePages/UPEI-Update--Migration-to-Microsoft-Teams-Telephony.aspx