Ancillary Services at UPEI is committed to offering a work environment that is dedicated to customer service and student support. By developing a strong residence life program and building a safe and supportive living and learning environment, we contribute to UPEI’s commitment to student success. UPEI residences can house up to 800 students in four distinct buildings.  

 We are currently seeking an Assistant Manager, Residence Life and Housing, to help us fulfill our mission and provide support to our students, student staff, our department, and the larger campus. The AMRLH reports to the Manager, Residence Life and supervises the Residence Life Coordinator. The AMRLH will play a critical role in promoting student development and building the residence life program.  

 What we offer:  

• Flexible work arrangements  
• Comprehensive Health and Dental  
• Post-retirement benefits  
• Tuition Waivers  
• Health and Wellness on Campus available to staff  
• Professional Development Opportunities 
• Benefits include on-campus housing and food allowance (both are taxable benefits)  

RESPONSIBILITIES:

Student Well-being:   

• The AMRLH is the early point of contact for residence students or student staff who are experiencing a concern or trying to navigate a situation. 
• The AMRLH provides advice and assistance to students and student staff who are identified as being at risk. Support students and student staff in identifying risks and working toward a healthy and safe resolution. Refer to appropriate resources as required 
• Along with the Residence Life Coordinator (RLC), the AMRLH ensures community standards are managed, and students are compliant and act in accordance with residence life policies.   
• The AMRLH works with the RLC to review all nightly staff reports and incident reports and act as necessary.  

 Community Development:   

• The AMRLH will lead the programming, events and student development agenda for Residence Life. This includes participation in the planning, development and delivery of student staff training and oversight of RLA programming requirements/model. 
• The AMRLH will work with the RLC to develop and implement assessment tools for programming and events.  
• Establish relationships with campus partners to enhance the Residence Life program and foster greater opportunities for community development across the campus. Especially around events like Welcome Week and Open House.  

 Residence Management (Housing, applications, assignments and reporting):   

• The AMRLH works closely with the Reservations and Assignments Administrator to ensure applications, assignments, and fees are properly processed. This includes how rooms are allocated. The AMRLH works with Accessibility Services to support residence accommodation requests. 
• The AMRLH ensures that the housing application, housing contracts, and the online portal are up to date and correct.  
• The AMRLH works with the Building Operations Coordinator to ensure work orders are completed and maintenance issues are being addressed.  
• The AMRLH provides reports on assignment numbers, JOHS reporting, and all special report requests.  
• The AMRLH works with the rest of the Ancillary Services team with the transition into and out of the summer conference and hotel season.  
• The AMRLH will work with the Residence Life team to lead communications and social media for the residence community.  

 Equity, Diversity, and Inclusion (EDI)   

• Collaborate with the larger University EDI teams to align residence programming and education with larger organizational goals  
• Develop an understanding of the complexity of leading and educating in a diverse community and act on that learning in appropriate and meaningful ways  
• Work with members of the residence community to highlight areas of opportunity and concern as this relates to EDI and accessibility  

QUALIFICATIONS: 

• Undergraduate degree plus a minimum of three years of relevant work experience or a combination of experience and education  
• Proven understanding of, and commitment to, the residence life experience and a living and learning model for student success. This includes experience as a live-in professional
• Demonstrated background and experience working in community development, with the ability to demonstrate progressive residence service experiences and leadership skills  
• Experience with the residence/housing application and assignment process  
• Demonstrated knowledge and experience using Student Housing Software  
• Excellent communication, interpersonal and organizational skills. Including proficiency using multiple software programs and social media  
• Ability to collect, coordinate and report on residence data  
• Demonstrated decision-making skills and sound judgment, along with strong conflict management and crisis management skills  
• Mental Health First Aid and ASIST Training is considered an asset  
• Proven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to the overall success of UPEI’s Ancillary operation