ADS Level 6- Student Navigator-Associate Vice President, Students
$66,242 - $72,565 per annum, as per CUPE 1870
The University of Prince Edward Island (UPEI) is seeking a Student Navigator to serve as a central point of contact and coordination for students throughout their university experience. Located within the Dalton Hall Welcome Centre, the Student Navigator provides holistic support, information, guidance, triage, and referral services to help students access the academic, administrative, wellness, and support resources they need to succeed.
Working collaboratively with faculty and staff, the Student Navigator enhances the student experience by reducing barriers, supporting timely access to services, and promoting a coordinated, student-centered approach to student success, engagement, retention, and well-being. The position also contributes to service improvement initiatives, student communications, and the development of navigation resources that support consistent and accessible service delivery across the University.
What we offer:
• Flexible work arrangements
• Comprehensive Health and Dental Care Benefits
• Post Retirement Benefits
• Tuition Waivers
• Health and Wellness on Campus available to staff and their families
• Professional Development Opportunities
RESPONSIBILITIES:
Student Support and Service Navigation
• Serve as a welcoming first point of contact for students seeking information, assistance, or referrals
• Identify student needs and connect students with appropriate resources and services across campus
• Provide warm referrals and coordinated follow-up to ensure students receive timely support
• Address routine student inquiries and service issues in accordance with established policies and procedures
• Identify and escalate complex situations requiring specialized support or intervention
• Act as a consultant to the Student Assistants in monitoring, triaging, and managing student requests received service channels
• Maintain and report on student navigation service metrics, establish baseline performance measures, identify service barriers, and recommend improvements based on student inquiry, referral, resolution, and follow up data
• Curate the calendar of events supporting student success, involvement, and belonging
Student Resource and Referral Coordination
• Develop, maintain, and manage centralized student navigation resources, including SharePoint-based information and referral tools
• Maintain a comprehensive student guidance and referral framework that supports coordinated service delivery across the University
• Ensure information regarding services, contacts, processes, referral pathways, and escalation procedures remains current, accessible, and accurate
• Collaborate with campus partners to identify service gaps and opportunities to improve the student experience
• Assist with training of faculty and staff in frequently asked questions
Student Communications Support
• Support the implementation of institution-wide student communications and engagement strategies
• Contribute to the development and maintenance of student communication plans and content calendars
• Coordinate with academic and administrative units to ensure communications are consistent, accessible, and student-focused
• Share information on campus services, events, resources, deadlines, and opportunities
• Assist in evaluating communication effectiveness and recommending improvements
Team Support
• Provide advice and guidance to Student Assistants within the Welcome Centre.
• Assist with onboarding, training, and ongoing coaching of student employees
• Promote consistent service standards and customer service excellence
• Coordinate the parents' informational website
QUALIFICATIONS:
Education
• Undergraduate degree in Education, Student Services, Social Sciences, Human Services, Communications, Public Administration, Business Administration, or a related field
Experience
• Minimum of three years of related experience in student services, customer service, advising, program coordination, communications, or a similar environment
• Experience supporting individuals through complex processes and navigating multiple services and programs
• Experience working in a post-secondary environment is considered an asset
Knowledge and Skills
• Strong understanding of student-centered service delivery and student success principles
• Excellent interpersonal, communication, and relationship-building skills
• Demonstrated ability to assess needs, exercise sound judgment, and manage sensitive situations with professionalism and discretion
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment
• Ability to collaborate effectively with diverse stakeholders across the University
• Experience using Microsoft 365 applications, SharePoint, databases, ticketing systems, and other digital tools would be considered an asset
Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.
If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.
UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, hrofficer@upei.ca. Applications will not be accepted via email.
Only those applicants who are invited to an interview will be acknowledged.
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