Reporting to the Team Lead, Pension Administration Services & Communication, this position provides pension counselling by explaining benefits clearly, guiding members on options, applying pension rules to individual situations, answering questions during life events, and managing sensitive personal and financial information with professionalism and confidentiality.

The Pension Benefit Specialist will also support the Operations Unit by providing a continuity of service in the absence of the Team Lead, Pension Administration Services & Communication, as required.