Strongest Families Institute (SFI) (www.strongestfamilies.com), is an award-winning charity
that delivers evidence-based emental health services to Canadians. . We’ve developed a
sophisticated software platform called IRIS (Intelligent Research Intervention System)
which is the backbone of service delivery at SFI. IRIS provides participant access to our
program content and enables our coaches and support staff to track and supervise each
participant’s journey through their enrolled programs.
As a Software Quality Assurance & Support Engineer, you will be responsible for improving
the quality of IRIS and providing technical support for its end users. You will collaborate
closely with other members of our development team to identify bugs and defects, and to
test and validate new code before it’s released. You will take the lead on developing our QA
process, including release readiness assessments and improvements to our automated and
manual testing practices. You will manage our end user support portal and field requests
from both program participants and staff, triaging issues and escalating those that you
cannot resolve on your own. You will contribute heavily to our product documentation and
knowledge base, identifying common support request patterns and mitigating those
requests in the future by improving our self-service support materials. While not required,
you are our ideal candidate if you also have some coding chops and can contribute to or
improve our automated test suite.