On Wednesday, July 16, ITSS will conduct a short maintenance on the myUPEI portal and related services from 8:00 to 11:00 pm. During this time, there may be intermittent access to and performance issues with myUPEI, Self-Service, and Colleague.

We encourage students, faculty, and staff who may need documents or links located on myUPEI to plan ahead and bookmark or download the resources they may need during this period.

As a reminder, you can access Moodle directly using https://moodle.upei.ca and Outlook email using https://outlook.office.com.

If you have any questions, please fill out our new Help Form: https://go.upei.ca/itrequest

New in IslandScholar profile is an option for Scholars to indicate if they are or are not seeking graduate-level research students/trainees as research supervisors.

If you hold an IslandScholar profile, and are interested in updating that IslandScholar profile to indicate if you currently are or are not seeking research graduate students/trainees, read on for details on how.

Robertson Library and Grad Studies have developed a short primer on how to submit a request to add this to your IslandScholar profile, including preview views on how each selected status would display. Status options span: do not display (current default), no (not seeking student/trainees), and yes with the options for masters-level only, doctoral-level only, or both masters & doctoral level.  

Primer: IslandScholar - Seeking Students Profile Option

Note - Requests for IslandScholar profile updates are completed manually, expect 2-3 business days before a change is implemented to a Scholar profile.

For questions about updating this option of the IslandScholar profile, contact: Keri McCaffrey, One Health and Scholarly Communications Librarian at knmccaffrey@upei.ca

The Department of Physics is once again hosting public viewings of the sun using our solar telescopes this summer. We invite you to join us on Friday, July 11, from 12:30-2:00 pm on the grassy area between Memorial Hall and Robertson Library. There you can view one layer of the sun's atmosphere (the chromosphere) through our ground-based telescope before climbing to the observatory and viewing another layer (the photosphere) through a different telescope. You'll get to see sunspots and prominences and learn about our nearest star.

If the weather is cloudy on Friday, we will have to cancel this event, but we will be holding additional events every two weeks throughout the summer.

Check our website after 10:00 am on Friday for the status of the event.

Graduate students and postdoctoral fellows from across Canada and beyond are attending the AGE-WELL Summer Institute, “Co-Creating Possibilities: Supportive Homes & Communities,” an intensive, one-week learning experience, at UPEI from July 7 to 11.

As part of the institute, there will be a pitch competition on July 11, from 11 am to 12 noon, in the Alex H. MacKinnon Auditorium, Don and Marion McDougall Hall. The event is free and open to the public. Those who wish to attend are asked to register here.

Teams of participants will apply what they have learned by devising technology-based solutions that address key challenges identified by Veterans Affairs Canada; solutions will enable aging in place, support caregivers, and decrease social isolation. Each team will work with older adults and other stakeholders to develop an innovation and then will pitch it to a panel of judges at the competition. The teams have the opportunity to win cash prizes and receive additional in-kind support to further develop their innovations.

AGE-WELL is Canada’s technology and aging network. This is the first time that the AGE-WELL Summer Institute has taken place in UPEI.

Robertson Library will be CLOSED Saturday, July 12 and Sunday, July 13, 2025

Due to required, university-wide ITSS infrastructure upgrades which require a shutdown of services, Robertson Library services will experience significant service disruptions this weekend.

Service Disruptions

The following services will be unavailable from July 12 at 4:00 PM through July 13 at 4:00 PM:

• Library Website: library.upei.ca will be unavailable
• Digital Collections: UPEI and PEI digital collections will be unavailable
• Online Catalogue: The Evergreen catalogue for browsing our physical holdings will be offline
• Printing Services: Unavailable (Building closure supersedes this)

OneSearch Access Workaround

Limited OneSearch (EBSCO Discovery Service) access will be available with the following workaround:

Users can create a personal "MyEBSCO" account and log in directly at search.ebscohost.com to access OneSearch and individual EBSCOhost databases, bypassing campus network dependencies.

This personal MyEBSCO account must be created PRIOR to the downtime period.

Note: Access will be restricted to full text within EBSCO platforms or open access materials during the outage; non-EBSCO licensed content will remain unavailable.

Contact Information

For more details regarding this disruption, please contact the Service Desk during our regular hours:

• Phone: 902-566-0583
• Email: circdesk@upei.ca

Bring your craft project (or art, or writing, or other work-in-progress) to Robertson Library on Mondays between 12:00 and 1:00 pm. Show off your skills, ask for advice, see what others are working on, and make some progress in community!

All are welcome, including employees, students, and visitors; feel free to bring your lunch as well. We will meet in the comfortable seating area near the Library stairs. Some basic supplies will be available for those who want to drop in without an ongoing project.

Contact Katelyn Browne (krbrowne@upei.ca) with any questions.

As part of the campus-wide initiative to improve reliability of services and future campus projects, significant work is planned to upgrade critical ITSS Data Centre infrastructure. Related construction is well underway, requiring existing equipment to be relocated to make way for new.

This work—which is scheduled from Saturday, July 12, at 4:00 pm to Sunday, July 13, at 4:00 pm—requires a full shutdown of the existing equipment resulting in a 24-hour loss of ITSS services while the work is promptly completed.  

Services impacted include those at both the UPEI Charlottetown campus and St. Peter’s Bay campus (Canadian Centre for Climate Change and Adaptation).  Specifically, those service impacts include:

• No Internet access on campus (no access to Outlook (email), SharePoint, OneDrive, Google Drive, Teams, Moodle, RxWorks, LIMS, Colleague, MyUPEI, etc. using UPEI networks)NOTE: Cloud-based services will still be accessible from outside the UPEI network (Moodle, UPEI.ca, Outlook (email), SharePoint, OneDrive, Google Drive, Teams, etc).
• No WiFi
• No authentication system access to log into UPEI classroom and lab computers
• No printer access
• No file server access (i.e., L and H drives)
• No UPEI/AVC data centre-hosted services (MyUPEI, Recruiter, RxWorks (AVC Veterinary Teaching Hospital), Robertson Library resources, LIMS, Colleague,  MyUPEI, etc.)
• No network-based monitoring/reporting/management (i.e., Siemens panels, UPS status, AVC’s aquatic animals facility, etc.)

We apologize for the inconvenience this may cause and appreciate your understanding. 

The Human Resources Office in Kelley Memorial Building will be undergoing renovations, effective July 3, 2025, until further notice.

During our renovation period, the HR office will be relocated to Don and Marion McDougall Hall, Suite 213. Department staff will rotate working remotely and onsite in McDougall Hall. Our office hours are 8:30am to 4pm, Monday to Friday.

During the week of July 7, we encourage people to reach us via email or phone as we transition office spaces. 

If you have documents to deliver outside of normal business hours, there will be a drop box available by our main door at McDougall Hall, Suite 213. Please contact us at 902-566-0514 or by email at HRgeneral@upei.ca. 

For more information on the Human Resources Department, our services and our staff contact information, please refer to the HR Resource Guide.

The Comptroller's Office invites the campus community to attend one of the two remaining information sessions on the recently updated Spending and Signing Authority policies.

Thursday, July 10, 2:00 pm -  Kelley Memorial Building, Room 237 (in-person)

Friday, July 11, 10:30 am at this Teams Policy Updates Link

The Department of Physics is once again hosting public viewings of the sun using our solar telescopes this summer. We invite you to join us on Friday, July 11, from 12:30-2:00 pm on the grassy area between Memorial Hall and Robertson Library. There you can view one layer of the sun's atmosphere (the chromosphere) through our ground-based telescope before climbing to the observatory and viewing another layer (the photosphere) through a different telescope. You'll get to see sunspots and prominences and learn about our nearest star.

If the weather is cloudy on Friday, we will have to cancel this event, but we will be holding additional events every two weeks throughout the summer.

Check our website after 10:00 am on Friday for the status of the event.

Graduate students and postdoctoral fellows from across Canada and beyond are attending the AGE-WELL Summer Institute, “Co-Creating Possibilities: Supportive Homes & Communities,” an intensive, one-week learning experience, at UPEI from July 7 to 11.

As part of the institute, there will be a pitch competition on July 11, from 11 am to 12 noon, in the Alex H. MacKinnon Auditorium, Don and Marion McDougall Hall. The event is free and open to the public. Those who wish to attend are asked to register here.

Teams of participants will apply what they have learned by devising technology-based solutions that address key challenges identified by Veterans Affairs Canada; solutions will enable aging in place, support caregivers, and decrease social isolation. Each team will work with older adults and other stakeholders to develop an innovation and then will pitch it to a panel of judges at the competition. The teams have the opportunity to win cash prizes and receive additional in-kind support to further develop their innovations.

AGE-WELL is Canada’s technology and aging network. This is the first time that the AGE-WELL Summer Institute has taken place in UPEI.

Robertson Library will be CLOSED Saturday, July 12 and Sunday, July 13, 2025

Due to required, university-wide ITSS infrastructure upgrades which require a shutdown of services, Robertson Library services will experience significant service disruptions this weekend.

Service Disruptions

The following services will be unavailable from July 12 at 4:00 PM through July 13 at 4:00 PM:

• Library Website: library.upei.ca will be unavailable
• Digital Collections: UPEI and PEI digital collections will be unavailable
• Online Catalogue: The Evergreen catalogue for browsing our physical holdings will be offline
• Printing Services: Unavailable (Building closure supersedes this)

OneSearch Access Workaround

Limited OneSearch (EBSCO Discovery Service) access will be available with the following workaround:

Users can create a personal "MyEBSCO" account and log in directly at search.ebscohost.com to access OneSearch and individual EBSCOhost databases, bypassing campus network dependencies.

This personal MyEBSCO account must be created PRIOR to the downtime period.

Note: Access will be restricted to full text within EBSCO platforms or open access materials during the outage; non-EBSCO licensed content will remain unavailable.

Contact Information

For more details regarding this disruption, please contact the Service Desk during our regular hours:

• Phone: 902-566-0583
• Email: circdesk@upei.ca

As part of the campus-wide initiative to improve reliability of services and future campus projects, significant work is planned to upgrade critical ITSS Data Centre infrastructure. Related construction is well underway, requiring existing equipment to be relocated to make way for new.

This work—which is scheduled from Saturday, July 12, at 4:00 pm to Sunday, July 13, at 4:00 pm—requires a full shutdown of the existing equipment resulting in a 24-hour loss of ITSS services while the work is promptly completed.  

Services impacted include those at both the UPEI Charlottetown campus and St. Peter’s Bay campus (Canadian Centre for Climate Change and Adaptation).  Specifically, those service impacts include:

• No Internet access on campus (no access to Outlook (email), SharePoint, OneDrive, Google Drive, Teams, Moodle, RxWorks, LIMS, Colleague, MyUPEI, etc. using UPEI networks)NOTE: Cloud-based services will still be accessible from outside the UPEI network (Moodle, UPEI.ca, Outlook (email), SharePoint, OneDrive, Google Drive, Teams, etc).
• No WiFi
• No authentication system access to log into UPEI classroom and lab computers
• No printer access
• No file server access (i.e., L and H drives)
• No UPEI/AVC data centre-hosted services (MyUPEI, Recruiter, RxWorks (AVC Veterinary Teaching Hospital), Robertson Library resources, LIMS, Colleague,  MyUPEI, etc.)
• No network-based monitoring/reporting/management (i.e., Siemens panels, UPS status, AVC’s aquatic animals facility, etc.)

We apologize for the inconvenience this may cause and appreciate your understanding. 

The Human Resources Office in Kelley Memorial Building will be undergoing renovations, effective July 3, 2025, until further notice.

During our renovation period, the HR office will be relocated to Don and Marion McDougall Hall, Suite 213. Department staff will rotate working remotely and onsite in McDougall Hall. Our office hours are 8:30am to 4pm, Monday to Friday.

During the week of July 7, we encourage people to reach us via email or phone as we transition office spaces. 

If you have documents to deliver outside of normal business hours, there will be a drop box available by our main door at McDougall Hall, Suite 213. Please contact us at 902-566-0514 or by email at HRgeneral@upei.ca. 

For more information on the Human Resources Department, our services and our staff contact information, please refer to the HR Resource Guide.

The Human Resources team at UPEI has been growing and evolving—and so have our services! To help you stay connected and know who to reach out to, we’ve updated our HR Team Guide with the latest information on our team.

You can find the guide by going to: myUPEI > Menu > Administrative Services > Human Resources

The HR Team Guide in PDF format is just below our contact information near the top of the page.

This is a living document, so we’ll be updating it regularly. Be sure to check back now and then to make sure you’re seeing the most current version.

If you have any questions, we’re always happy to help—just reach out!

The deadline for Animal Care protocol submissions (new, renewal, or amendment) is Friday, August 1, for the August meeting. 

Please note that as of June 1, 2020 all animal user protocols must be submitted through UPEI Researcher Portal at https://upei.researchservicesoffice.com/Romeo.Researcher/

For new protocols select ‘applications’ and for renewal or amendment protocols select ‘events’.

To view any UPEI ACC SOPs and Codes of Practice, they can be accessed through myUPEI at https://portal.upei.ca/facultystaff/administrativeservices/AVCAnimalCare/Pages/default.aspx. 

Those protocols received after the deadline will be reviewed the following month. The Committee requires at least one month for processing applications.

The Department of Psychology, Faculty of Arts, invites all to attend Caroline Chamandy's defense of her PsyD dissertation titled “As much as it was helpful, it didn't really matter”: Parents Experiences of Psychoeducational Assessment in Atlantic Canada”.

Date and Time: July 17, 2025 at 1:30 pm
Location: Memorial Hall, Room 104

Graduate students and postdoctoral fellows from across Canada and beyond are attending the AGE-WELL Summer Institute, “Co-Creating Possibilities: Supportive Homes & Communities,” an intensive, one-week learning experience, at UPEI from July 7 to 11.

As part of the institute, there will be a pitch competition on July 11, from 11 am to 12 noon, in the Alex H. MacKinnon Auditorium, Don and Marion McDougall Hall. The event is free and open to the public. Those who wish to attend are asked to register here.

Teams of participants will apply what they have learned by devising technology-based solutions that address key challenges identified by Veterans Affairs Canada; solutions will enable aging in place, support caregivers, and decrease social isolation. Each team will work with older adults and other stakeholders to develop an innovation and then will pitch it to a panel of judges at the competition. The teams have the opportunity to win cash prizes and receive additional in-kind support to further develop their innovations.

AGE-WELL is Canada’s technology and aging network. This is the first time that the AGE-WELL Summer Institute has taken place in UPEI.

Robertson Library will be CLOSED Saturday, July 12 and Sunday, July 13, 2025

Due to required, university-wide ITSS infrastructure upgrades which require a shutdown of services, Robertson Library services will experience significant service disruptions this weekend.

Service Disruptions

The following services will be unavailable from July 12 at 4:00 PM through July 13 at 4:00 PM:

• Library Website: library.upei.ca will be unavailable
• Digital Collections: UPEI and PEI digital collections will be unavailable
• Online Catalogue: The Evergreen catalogue for browsing our physical holdings will be offline
• Printing Services: Unavailable (Building closure supersedes this)

OneSearch Access Workaround

Limited OneSearch (EBSCO Discovery Service) access will be available with the following workaround:

Users can create a personal "MyEBSCO" account and log in directly at search.ebscohost.com to access OneSearch and individual EBSCOhost databases, bypassing campus network dependencies.

This personal MyEBSCO account must be created PRIOR to the downtime period.

Note: Access will be restricted to full text within EBSCO platforms or open access materials during the outage; non-EBSCO licensed content will remain unavailable.

Contact Information

For more details regarding this disruption, please contact the Service Desk during our regular hours:

• Phone: 902-566-0583
• Email: circdesk@upei.ca

To better support the campus community, ITSS has updated how support requests are submitted and handled. These changes help ensure tickets are created and triaged properly, with critical issues prioritized.

Submit Requests via Online Form
All IT support requests should now be submitted through our new ticket form go.upei.ca/itrequest
This sends your request directly to our Help Desk system for faster triage.

Email and Phone Use Changes
We are moving away from using the helpdesk email and phone as the main contact methods for general issues.

• The helpdesk email inbox will still be checked throughout the day, but it is no longer the primary way to request support and should not be used for urgent issues.
• The ITSS phone number is now for live critical issues only. We will do our best to answer, but there may be times when all agents are assisting others. 
  • Please note: If your issue is not critical, you will be asked to submit a ticket through the online form.

If you are experiencing a live critical issue and cannot reach anyone by phone, you may escalate to Deryl Gallant, Manager of ITSS Operations.

We appreciate your understanding as we adapt to current staffing realities and continue working to provide the best possible service to the campus.

If you have questions or feedback, please contact Deryl Gallant, Manager of ITSS Operations.