Managing Conflict in the Workplace

Stand-alone: $349; Cohort based: $2,500 for 8-course certificate (New Managers Certificate)
Course Category: 
New Managers Certificate
Interpersonal and Workplace Conflict Resolution Certificate
Stand-alone Courses

As a new or aspiring manager, resolving conflict in your work team can be one of the most daunting tasks. How do you recognize when conflict is happening, how do you prevent it and what is the manager's role?

This course provides tools and strategies for managing workplace conflict. Through lectures and exercises, participants will:

  • Explore self-awareness
  • Examine various conflict resolution styles
  • Examine the basis of interest-based conflict resolution
  • Work on active listening skills and on sharing perspectives 
  • Learn to frame conflict around needs and interests
  • Learn to use collaborative strategies

Schedule for this Course

Course Date
February 22, 2019 - 8:30am
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