Managing Conflict in the Workplace

Course Category: 
New Managers Series
Administrative Professionals Development Program
This course offers tools and strategies for managing workplace conflict. Through lectures and exercises, participants will:
  • Explore self-awareness, in terms of how they personally think about and respond to conflict
  • Examine various conflict resolution styles, with an emphasis on resolving workplace conflict through collaboration and cooperation
  • Examine the basis of interest-based conflict resolution, learning to distinguish between positions and interests or needs
  • Work on active listening skills and on sharing their perspective in a way that emphasizes impact, rather than intent
  • Learn how to frame conflict in a way that invites creative problem-solving around needs and interests
  • Learn how collaborative strategies can be put into practice by workplace supervisors and managers

Schedule for this Course

Course Date
February 13, 2018 - 8:30am
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