Mission

Our mission is to provide information technology services and assistance to members of the campus community, and to maximize the benefits this technology can bring to our clients. To fulfill this mandate we direct our energies and resources in several ways:

  • By selecting, installing, configuring, maintaining, repairing, and optimizing a wide variety of IT assets including personal computer hardware and software systems, servers and the services they offer, and the campus computer network.
  • By providing advice and assistance in the selection and use of information technologies.
  • By developing custom software solutions to meet institutional needs.
  • By investigating new and innovative ways to utilize information technology to solve the problems and meet the opportunities presented to the campus.

Vision

To be a key partner contributing to the success of the entire campus community by serving as a trusted source of information, advice, and assistance, and by providing effective, timely, reliable, and sustainable information technology services, and to be seen as a leader in effective use of information technology by our colleagues at other educational institutions.

We will utilize technology to contribute positively to the student experience, and to help all of our clients to achieve their goals, whether those goals are related to teaching, learning, research, or administration.

Values

Delivering exemplary customer service is the driving motivation behind all of our values. The principles stated below are all facets of this single purpose:

  • Respect for our clients and our co-workers, including students, faculty, and staff alike
  • Professionalism in our dealings with our clients and co-workers
  • Prudent handling of information ensuring that appropriate levels of access, security, and confidentiality are maintained
  • Sustainability of the services we offer to our clients
  • Efficient use of resources, including the judicious use of funds, to design and deliver the services we provide
  • Open and effective communication with our clients
  • An open-minded approach to finding solutions to problems or meeting opportunities
  • IT proficiency for our clients so that they will have the skills and knowledge they require to meet their goals
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