ITSS (Information Technology Shared Services) supports the UPEI community by providing and maintaining the technology required for teaching, learning, research, and administrative work. This includes help desk support, account and access management, classroom and audio-visual services, computer and software provisioning, and the operation of campus networks and systems. ITSS also works with departments across campus to deliver new technology solutions and improve existing services.

More information for all UPEI students, faculty, and staff is available on the ITSS SharePoint Website.

Help Desk Locations

UPEI Student ITSS Helpdesk

Robertson Library (building #15 on the UPEI Campus Map)  
8:00 am–4:00 pm, Monday to Friday
902-566-0465, option 3 for telephone support  

UPEI Employee ITSS Helpdesk Location

AVC 246S (building #27 on the UPEI Campus Map) 
8:00 am–4:00 pm, Monday to Friday

Robertson Library Service Desk

Robertson Library (building #15 on the UPEI Campus Map) 
Basic IT guidance from 8:00 am–8:00 pm, Monday to Friday
902-566-0583
reference@upei.ca 

Do you require live critical support? UPEI employees can call 902-566-0465, option 2.

For all other issues, submit a request through our preferred method: go.upei.ca/itrequest 

If you have lost access to your UPEI account, please use the form at go.upei.ca/lostaccount to request help.  You must supply your valid UPEI email address and UPEI Account ID, along with two forms of secondary contact information.  
 

After-hours IT emergency contact 

For after-hours major IT emergencies, contact UPEI Security Services at 902-566-0384.