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Submit a maintenance request

All maintenance issues at UPEI (except Residence maintenance requests) are submitted to Facilities Management via a work order system. Live in UPEI Residences? Submit a Residence work order.

Before you begin: 

Each maintenance request now requires a personal password and a submittal password. First-time submitters must register an account. If you have previously submitted a request and do not remember your personal password, please click "Forgot Password?"

Before you complete the following steps, you can refer to the Work Order Quick Guide on this page for a visual description of the process. 

Steps To Follow: 
Step 2

On the work request page, type in your UPEI email address and personal password.

Step 3

Choose the location, building, and area.

Step 4

Select "Problem Type", and describe the problem or issue.

Step 5

Enter "Time Available for Maintenance".

Step 6

Enter "schooldude" as the submittal password, and click "Submit".

After you complete these steps: 

Your maintenance request will appear in the "My Requests" list on the right of the screen. To edit a new request once submitted, email with the changes. Please ensure to include the work order number in any correspondence.

If your request is urgent, please phone 0471. Our client reception team will be available to assist you between the hours of 8:00 a.m. to 4:00 p.m. Monday to Friday.

After normal working hours, please call 0384. If you are calling from a phone off campus, please call (902) 566-0471 or (902) 566-0384.

Urgent services normally handled through Client Reception:

  • Door problems
  • Electrical problems, including lighting
  • Elevator breakdowns
  • Leaks
  • Plumbing problems
  • Refrigeration equipment problems
  • Room temperature outside acceptable range
  • Ventilation problems

All work order requests will be assessed and scheduled by the General Foreman as outlined in the Work Order Priorities Policy. This policy also outlines response time standards.

The contact for this service is:

(902) 566-0471
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