Beginning Saturday, April 27, a new authentication requirement will ensure a safe, secure experience in the event users forget their password for U.S. Bank Access® Online. The first time they log in after the enhancement date, they will be asked to choose and respond to three security questions. These will be used to verify their identity if they are unable to access their account. Program and site administrators will have visibility into users’ information so that they can provide quick assistance. Please be aware that: • Users can change their questions and answers at any time. • Authentication responses are not case sensitive. • There is a 30-character limit to each answer. • There are no changes to the password requirements, such as number and type of characters, capitalization, etc. Allan Hughes Director, Financial Services 566-0590