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Student Assistants - Service Desk (6 Positions) - Robertson Library

Competition Number:
67S19
Position Type:
Student Position
Closing Date:
Date of Posting:
Department:
Robertson Library
Position:
Student Assistants - Service Desk
Contract:
Hours of Work:
8-10 hours per week throughout the Fall/Winter semesters (Library is open until 11 pm Sunday – Thursday, 8 pm on Friday and 5 pm on Saturday.)  Shifts will range from 1-7 hours.  Hours may fluctuate with Library requirements
Salary:

$12.25 per hour (plus 4% vacation pay)

Term:

August 26, 2019 – April 30, 2020

In order to apply for a position the Robertson Library requests resumes and cover letters addressing the responsibilities and qualifications in this job posting for student positions for the 2019 - 2020 academic years. This competition will also create a list for possible future openings that will remain in effect until December 30, 2019. Some evening and weekend work will be required.

RESPONSIBILITIES:

• Successful applicants will learn how an academic library’s Service Desk operates through involvement in a wide range of library routines and workflows, including: signing out and checking in resources, re-shelving resources, responding to directional, technical support, and library-related questions on the phone and in-person, and other duties as required
• Successful applicants will have the opportunity to assist library patrons in the use of hardware and software technology such as Windows PCs and Macs, printers, scanners, Microsoft Office applications. Google Apps for Education (eg.Gmail,Google Docs, Google Sheets), wireless connectivity, campus-supported web services such as Moodle, multimedia equipment and document and microfilm scanners/readers
• Successful candidates will help monitor and actively contribute to social media accounts for the Robertson Library including Facebook, Twitter, Instagram, Snapchat and YouTube
• Successful candidates will also participate in the basic maintenance of these products and services and will assist library staff with projects as assigned and other duties as required

QUALIFICATIONS:

• Must be enrolled as full time students at the University of Prince Edward Island
• Applicants are expected to provide high quality customer service and should highlight their experience and knowledge in previous roles
• Comfortable working with the public and working within a team environment
• Must be able to work independently with attention to detail and strong time management skills
• Must have excellent communication and interpersonal skills
• Must have knowledge of the Robertson Library and experience using social media tools
• Able to perform repetitive tasks with accuracy
• Professional attitude and demeanor
• Money handling ability
• Excellent oral and written communication skills
• Physical ability to handle heavy library materials, books, carts, etc. and to stand for extended periods of time

Mandatory Training:
The last week of August there will be 10 hours of paid mandatory training. This training is required in order to prepare candidates for shifts the first week of September.

Priority will be given to University of Prince Edward Island students in accordance with Recruitment, Selection, Hiring and Employment Policies and the Procedures manual.

Application Instructions:

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website. Applications will not be accepted via email.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. The University of Prince Edward Island is committed to gender equity in employment.

Only those applicants who are invited to an interview will be acknowledged.

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.