The Veterinary Teaching Hospital at the Atlantic Veterinary College is seeking applicants to work as Client Services Representatives/Receptionists on a casual, as needed basis, to cover leaves and other staff absences.

A range of shifts of varying lengths may be available between the hours of 7am and 11pm, from Monday through Sunday, including statutory holidays.

RESPONSIBILITIES:

• Process hospital admissions, many of which may be emergency admissions
• Schedule appointments via phone and in person
• Generate invoices and process payments
• Maintain accurate medical records for communication logs and billing
• Maintain professional interactions during emotional/stressful situations
• Assemble discharge information, process discharges and communicate with referring clinics and island clinics
• Maintain client financial accounts within the confines of hospital financial policies
• Interact with and facilitate communication between clients, referring veterinarians, students, and hospital staff
• Answer and direct emergency calls that come in through the main VTH phone lines
• Assist in setting up external financing for clients as needed
• Comfortable working alone and on weekends/evenings
• Other duties as assigned or required

QUALIFICATIONS:

• Grade 12 graduation plus completion of a recognized post-secondary program in a related area is required
• A minimum of two (2) years relevant work experience, or an equivalent combination training experience
• Business / accounting / cash handling experience
• Strong computer and word processing abilities
• Excellent communication and interpersonal skills
• Demonstrated abilities in customer service and reception skills
• Medical terminology diploma or experience
• Preference given to candidates with experience in veterinary hospital reception or medical office reception
• Preference given to candidates with electronic medical record and electronic medical scheduling software experience