The Veterinary Teaching Hospital at the Atlantic Veterinary College is seeking applicant(s) to fill Client Services Representative part-time term position(s), to staff the primary care emergency clinic at the VTH.

The primary emergency clinic provides emergency coverage to veterinary clinics across Prince Edward Island, and as such is staffed by receptionists seven days a week, currently between the hours of 7:00am and 11:00pm. There are multiple shifts available, totaling 0.32 FTE (12 hours per week): Saturday 4pm-10pm and Sunday 4pm-10pm. These shifts could be filled as one or multiple part-time positions, depending on hospital requirements and the availability of successful candidates.

The Emergency Services Reception team members are responsible for answering phone calls (many of which will be of an urgent/emergent nature) and triaging those phone calls appropriately to the staff working in the hospital. They are also responsible for other reception duties including greeting clients, receiving patients, many of which will be unstable, and for collecting deposits and payments for procedures performed.

These are term position(s) to April 30, 2022, with the possibility for extension.

RESPONSIBILITIES:

• Answer and direct emergency calls that come in through the main VTH phone lines
• Process hospital admissions, many of which are emergency presentations
• Maintain professional interactions with clients and colleagues during emotional/stressful situations
• Generate invoices and process payments
• Assist in setting up external financing for clients, as needed
• Maintain accurate medical and communication records
• Assemble discharge information and communicate with the referring clinics about patients that have come in or called overnight
• Schedule appointments
• Maintain client financial accounts within the confines of hospital financial policies
• Interact with and facilitate communication between clients, referring veterinarians, students, and hospital staff
• Comfortable working alone at night

QUALIFICATIONS:

• Grade 12 graduation plus completion of a recognized post-secondary program in a related area or equivalent experience is required (recognized fields would be veterinary medicine, veterinary technology, business/accounting)
• Minimum of two (2) years relevant work experience in a veterinary clinic, or an equivalent combination of work and training experience, with preference given to those who have done veterinary emergency reception work
• Business/Accounting/Cash handling experience
• Strong computer and word processing abilities with experience using electronic medical records being an asset
• Excellent communication and interpersonal skills
• Demonstrated abilities in customer service and reception skills
• Medical terminology diploma or equivalent experience
• Demonstrated ability to remain calm under pressure/intense emergency situations