Information Technology Systems and Services Website
upei.ca/itss

The 2009–2012 Strategic Plan for the Department of Information Technology Systems and Services includes the department's mission statement:

Our mission is to provide information technology services and assistance to members of the campus community, and to maximize the benefits this technology can bring to our clients. To fulfil this mandate we direct our energies and resources in several ways:

·         By selecting, installing, configuring, maintaining, repairing, and optimizing a wide variety of IT assets including personal computer hardware and software systems, servers and the services they offer, and the campus computer network;

·         By providing advice and assistance in the selection and use of information technologies;

·         By developing custom software solutions to meet institutional needs;

·         By investigating new and innovative ways to utilize information technology to solve the problems and meet the opportunities presented to the campus.

The department's clientèle includes all members of the University community. IT Systems and Services' role within this community is multi-faceted, as reflected by the division of the department into three groups: Operations, Information Systems, and Audiovisual Services. The department is located at the south end of level 200 in the Atlantic Veterinary College. 

Operations Group

This group of dedicated staff members are responsible for providing our clients with regular IT advice, support, and assistance, as well as ensuring the smooth operation of key campus IT assets, including the campus data network, servers, data storage systems, and a wide variety of services that depend on this underlying infrastructure. The initial point of contact for most clients, the Help Desk (566-0465, helpdesk@upei.ca), is part of the Operations Group. 

Information Systems Group 

Through their knowledge, skill, and tireless efforts, this group has developed critical software systems that support the University as a whole, as well as specialized systems to support the requirements of service areas in the Atlantic Veterinary College. They continue to support the use, maintenance, and development of these systems to maximize the benefit that IT can bring to the operation of the institution. 

Audiovisual Services

Audiovisual Services provides a full range of audiovisual services to faculty, staff, and students. Located on the south end of level 200 of the Atlantic Veterinary College, Audiovisual Services provides audio and video production services, equipment rentals, booking, and distribution, as well as equipment repair and installation. Faculty are encouraged to take full advantage of the state-of-the-art production expertise and equipment inventory for the enhancement of their programs. Students have access to basic audiovisual production services, equipment, and viewing facilities across the campus.