Advanced mediation techniques.

Mediation Practitioner's Certificate

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Mediation is a collaborative process in which a qualified neutral third party facilitates the resolution of disputes, helping the parties to identify issues, articulate needs and interests, and come to a mutually acceptable agreement. 

Mediation has become a chosen dispute resolution tool. Many see it as a quicker and more cost-effective method for resolving differences. Mediation can be used to resolve many kinds of disputes, including: organizational conflicts; sports disputes; human rights disputes; family and business disputes.  

This certificate program has been designed for those who want to develop practitioner level skills in mediation. The courses introduce participants to the mediation process in a sequenced, step by step way.

Mediation Practitioner’s Certificate

The Mediation Practitioner’s Certificate is designed for individuals who want to feel more at ease mediating conflict as part of their jobs or for those who are planning to be self-employed as private mediators. 

The program consists of 154 hours of mediation training, delivered in one-, two-, and three-day workshops. The program will enhance and build upon communication, negotiation, problem-solving, analytical and conflict resolution skills. It will provide participants with essential theoretical and practical skills required by a mediator. 

Certificates are issued when a participant meets the requirements that are “locked-in” when they register for the certificate; all requirements must be met within 3 years. 

Participants will learn:

  • what mediation is as a philosophy and as a process
  • what the qualities of a good mediator are
  • what you need to know and do to be effective as a neutral third-party mediator
  • what skills you already have that you can bring to the mediation table
  • conflict and negotiation theory
  • a phased mediation process framework used by skilled practitioners
  • how to prepare for mediation, set a tone for positive discussion of diverse expectations
  • how to delve into the underlying objectives of the parties to help emphasize shared interests
  • how to effectively structure agreements and finalize outcomes
  • how to use knowledge of personality type to better understand sources of conflict and type-sensitive strategies for resolving it
  • how to identify potential ethical issues in mediation and to resolve them using ethical principles and applicable codes of ethics/professional conduct
Want more information about Mediation Practitioner's Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:

The certificate requires completion of the following courses*. 

Essentials of Conflict Resolution
This introductory core course examines principles, concepts and techniques of the interest-based approach to conflict resolution.

Read full course description and register 

Understanding and Resolving Conflict Through Personality Type
This course focuses on using knowledge of personality type to better understand the sources of conflict and how we respond to it.

Read full course description and register

Interest-Based Mediation
This interactive, experiential 3-day course focuses on the 6 steps of interest-based mediation and builds on the communication, active listening and problem-solving skills taught in Conflict Resolution Essentials.

Read full course description and register

Advanced Mediation: Preparing Yourself and Your Clients for Success
This three-day experiential workshop builds on the skills and processes taught in Essentials of Conflict Resolution and Interest-Based Mediation.

Read full course description and register

Ethics in Dispute Resolution
This core course examines the role of the mediator (conflict resolver) in the light of ethical theories and principles, as well as professional codes needed to guide practitioner conduct.

Read full course description and register

Drafting the Agreement to Mediate and Memorandums of Understanding
In this course, participants will examine the role of the Agreement to Mediate (setting out the terms on which a mediation is to be conducted) and of the Memorandum of Understanding (used to document outcomes agreed upon by the parties).

Read full course description and register

Advanced Practice Seminar

The 3-day advanced practice seminar is designed to provide participants with an opportunity perfect their mediation skills and prepare for the Final Assessment.

Read full course description and register

Final Assessment
In order to obtain a Mediation Practitioner’s Certificate, participants will be required to have their skills assessed by a qualified assessor. The assessment is formal demonstration that certificate candidates can apply mediation skills in practice.

Read full course description and register

*many courses have prerequisites

Want more information about Mediation Practitioner's Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:

The Mediation Practitioner’s Certificate is for anyone who is currently or plans on becoming involved in mediation and dispute resolution. It is especially relevant for those who want to gain formal certification.

The course will be beneficial to those wanting to embark on mediation training, those wanting a re-fresher from earlier courses, and individuals who may never mediate but want to understand how to deal with and resolve conflict. It will be of interest to:

  • Anyone who regularly encounters disputes or is required to mediate as part of their professional role; and
  • Anyone who is interested in developing mediation skills for current or future employment opportunities.

This program will be of particular interest to:

  • Human resource and employee relations personnel in union or non-union environments,
  • Managers & Supervisors
  • Union Representatives
  • Lawyers
  • Case Workers
  • Employee Relations Officers
  • Mental Health professionals,
  • Teachers – Trainers
  • Real Estate Salespeople
  • Insurance Adjustors
Want more information about Mediation Practitioner's Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:

Courses are individually priced and purchased on a course-by-course basis.  Payment is due prior to the course start date.  Pre-approved third-party billing is available. 

Overview

Mediation is a collaborative process in which a qualified neutral third party facilitates the resolution of disputes, helping the parties to identify issues, articulate needs and interests, and come to a mutually acceptable agreement. 

Mediation has become a chosen dispute resolution tool. Many see it as a quicker and more cost-effective method for resolving differences. Mediation can be used to resolve many kinds of disputes, including: organizational conflicts; sports disputes; human rights disputes; family and business disputes.  

This certificate program has been designed for those who want to develop practitioner level skills in mediation. The courses introduce participants to the mediation process in a sequenced, step by step way.

Mediation Practitioner’s Certificate

The Mediation Practitioner’s Certificate is designed for individuals who want to feel more at ease mediating conflict as part of their jobs or for those who are planning to be self-employed as private mediators. 

The program consists of 154 hours of mediation training, delivered in one-, two-, and three-day workshops. The program will enhance and build upon communication, negotiation, problem-solving, analytical and conflict resolution skills. It will provide participants with essential theoretical and practical skills required by a mediator. 

Certificates are issued when a participant meets the requirements that are “locked-in” when they register for the certificate; all requirements must be met within 3 years. 

Participants will learn:

  • what mediation is as a philosophy and as a process
  • what the qualities of a good mediator are
  • what you need to know and do to be effective as a neutral third-party mediator
  • what skills you already have that you can bring to the mediation table
  • conflict and negotiation theory
  • a phased mediation process framework used by skilled practitioners
  • how to prepare for mediation, set a tone for positive discussion of diverse expectations
  • how to delve into the underlying objectives of the parties to help emphasize shared interests
  • how to effectively structure agreements and finalize outcomes
  • how to use knowledge of personality type to better understand sources of conflict and type-sensitive strategies for resolving it
  • how to identify potential ethical issues in mediation and to resolve them using ethical principles and applicable codes of ethics/professional conduct
Course Structure

The certificate requires completion of the following courses*. 

Essentials of Conflict Resolution
This introductory core course examines principles, concepts and techniques of the interest-based approach to conflict resolution.

Read full course description and register 

Understanding and Resolving Conflict Through Personality Type
This course focuses on using knowledge of personality type to better understand the sources of conflict and how we respond to it.

Read full course description and register

Interest-Based Mediation
This interactive, experiential 3-day course focuses on the 6 steps of interest-based mediation and builds on the communication, active listening and problem-solving skills taught in Conflict Resolution Essentials.

Read full course description and register

Advanced Mediation: Preparing Yourself and Your Clients for Success
This three-day experiential workshop builds on the skills and processes taught in Essentials of Conflict Resolution and Interest-Based Mediation.

Read full course description and register

Ethics in Dispute Resolution
This core course examines the role of the mediator (conflict resolver) in the light of ethical theories and principles, as well as professional codes needed to guide practitioner conduct.

Read full course description and register

Drafting the Agreement to Mediate and Memorandums of Understanding
In this course, participants will examine the role of the Agreement to Mediate (setting out the terms on which a mediation is to be conducted) and of the Memorandum of Understanding (used to document outcomes agreed upon by the parties).

Read full course description and register

Advanced Practice Seminar

The 3-day advanced practice seminar is designed to provide participants with an opportunity perfect their mediation skills and prepare for the Final Assessment.

Read full course description and register

Final Assessment
In order to obtain a Mediation Practitioner’s Certificate, participants will be required to have their skills assessed by a qualified assessor. The assessment is formal demonstration that certificate candidates can apply mediation skills in practice.

Read full course description and register

*many courses have prerequisites

Audience

The Mediation Practitioner’s Certificate is for anyone who is currently or plans on becoming involved in mediation and dispute resolution. It is especially relevant for those who want to gain formal certification.

The course will be beneficial to those wanting to embark on mediation training, those wanting a re-fresher from earlier courses, and individuals who may never mediate but want to understand how to deal with and resolve conflict. It will be of interest to:

  • Anyone who regularly encounters disputes or is required to mediate as part of their professional role; and
  • Anyone who is interested in developing mediation skills for current or future employment opportunities.

This program will be of particular interest to:

  • Human resource and employee relations personnel in union or non-union environments,
  • Managers & Supervisors
  • Union Representatives
  • Lawyers
  • Case Workers
  • Employee Relations Officers
  • Mental Health professionals,
  • Teachers – Trainers
  • Real Estate Salespeople
  • Insurance Adjustors
Cost and registration

Courses are individually priced and purchased on a course-by-course basis.  Payment is due prior to the course start date.  Pre-approved third-party billing is available. 

Overview

Mediation is a collaborative process in which a qualified neutral third party facilitates the resolution of disputes, helping the parties to identify issues, articulate needs and interests, and come to a mutually acceptable agreement. 

Mediation has become a chosen dispute resolution tool. Many see it as a quicker and more cost-effective method for resolving differences. Mediation can be used to resolve many kinds of disputes, including: organizational conflicts; sports disputes; human rights disputes; family and business disputes.  

This certificate program has been designed for those who want to develop practitioner level skills in mediation. The courses introduce participants to the mediation process in a sequenced, step by step way.

Mediation Practitioner’s Certificate

The Mediation Practitioner’s Certificate is designed for individuals who want to feel more at ease mediating conflict as part of their jobs or for those who are planning to be self-employed as private mediators. 

The program consists of 154 hours of mediation training, delivered in one-, two-, and three-day workshops. The program will enhance and build upon communication, negotiation, problem-solving, analytical and conflict resolution skills. It will provide participants with essential theoretical and practical skills required by a mediator. 

Certificates are issued when a participant meets the requirements that are “locked-in” when they register for the certificate; all requirements must be met within 3 years. 

Participants will learn:

  • what mediation is as a philosophy and as a process
  • what the qualities of a good mediator are
  • what you need to know and do to be effective as a neutral third-party mediator
  • what skills you already have that you can bring to the mediation table
  • conflict and negotiation theory
  • a phased mediation process framework used by skilled practitioners
  • how to prepare for mediation, set a tone for positive discussion of diverse expectations
  • how to delve into the underlying objectives of the parties to help emphasize shared interests
  • how to effectively structure agreements and finalize outcomes
  • how to use knowledge of personality type to better understand sources of conflict and type-sensitive strategies for resolving it
  • how to identify potential ethical issues in mediation and to resolve them using ethical principles and applicable codes of ethics/professional conduct

Course Structure

The certificate requires completion of the following courses*. 

Essentials of Conflict Resolution
This introductory core course examines principles, concepts and techniques of the interest-based approach to conflict resolution.

Read full course description and register 

Understanding and Resolving Conflict Through Personality Type
This course focuses on using knowledge of personality type to better understand the sources of conflict and how we respond to it.

Read full course description and register

Interest-Based Mediation
This interactive, experiential 3-day course focuses on the 6 steps of interest-based mediation and builds on the communication, active listening and problem-solving skills taught in Conflict Resolution Essentials.

Read full course description and register

Advanced Mediation: Preparing Yourself and Your Clients for Success
This three-day experiential workshop builds on the skills and processes taught in Essentials of Conflict Resolution and Interest-Based Mediation.

Read full course description and register

Ethics in Dispute Resolution
This core course examines the role of the mediator (conflict resolver) in the light of ethical theories and principles, as well as professional codes needed to guide practitioner conduct.

Read full course description and register

Drafting the Agreement to Mediate and Memorandums of Understanding
In this course, participants will examine the role of the Agreement to Mediate (setting out the terms on which a mediation is to be conducted) and of the Memorandum of Understanding (used to document outcomes agreed upon by the parties).

Read full course description and register

Advanced Practice Seminar

The 3-day advanced practice seminar is designed to provide participants with an opportunity perfect their mediation skills and prepare for the Final Assessment.

Read full course description and register

Final Assessment
In order to obtain a Mediation Practitioner’s Certificate, participants will be required to have their skills assessed by a qualified assessor. The assessment is formal demonstration that certificate candidates can apply mediation skills in practice.

Read full course description and register

*many courses have prerequisites

Audience

The Mediation Practitioner’s Certificate is for anyone who is currently or plans on becoming involved in mediation and dispute resolution. It is especially relevant for those who want to gain formal certification.

The course will be beneficial to those wanting to embark on mediation training, those wanting a re-fresher from earlier courses, and individuals who may never mediate but want to understand how to deal with and resolve conflict. It will be of interest to:

  • Anyone who regularly encounters disputes or is required to mediate as part of their professional role; and
  • Anyone who is interested in developing mediation skills for current or future employment opportunities.

This program will be of particular interest to:

  • Human resource and employee relations personnel in union or non-union environments,
  • Managers & Supervisors
  • Union Representatives
  • Lawyers
  • Case Workers
  • Employee Relations Officers
  • Mental Health professionals,
  • Teachers – Trainers
  • Real Estate Salespeople
  • Insurance Adjustors

Cost and registration

Courses are individually priced and purchased on a course-by-course basis.  Payment is due prior to the course start date.  Pre-approved third-party billing is available. 

Want more information about Mediation Practitioner's Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:

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