Interpersonal and Workplace Conflict Resolution Certificate

Want more information about Interpersonal and Workplace Conflict Resolution Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:
(902) 620-5216

This program is designed for managers or employees who want to equip themselves with knowledge and skills to deal with conflict in the workplace and foster a respectful and harmonious workplace.

Program highlights

  • 98 hours (1, 2 and 3 day courses, see "Course Descriptions").
  • Open admission.
  • Improve your workplace performance.
  • Enhance your self-awareness related to conflict.
  • Gain the confidence to positively deal with conflict before it damages relationships or workplaces.
  • Develop skills through practice in a safe context, using cases, examples, role plays, demonstrations and debriefings.

Grant Funding Available

Students can apply for a grant funding for this program. For more information please contact Jennifer Hogan at (902) 620-5216.

Want more information about Interpersonal and Workplace Conflict Resolution Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:
(902) 620-5216

View upcoming courses, listed by certificate

Essentials of Conflict Resolution (21 course credit hours)

This experiential core course examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.

Full course description

Creating a Workplace of Respect and Trust (7 course credit hours)

This course supports individuals to model respect and create an environment where people feel safe and are treated fairly.

Full course description

Collaborative Problem Solving (14 course credit hours)

Finding ways to problem solve differences of opinion over what, why or how something is done can be a way to support innovation, creativity and excellent relationships.

Full course description

Respecting Personality Differences and Their Impact on Communication (14 course credit hours)

Good interpersonal communication is one of the most challenging and important aspects of an effective organization as well as a successful career. Leaders need to understand the basics of communications, their own communication style, and the critical role that personality traits play in the process. Personality traits influence what we say, what we mean to say, what the receiver hears and what the receiver interprets to have been said.

Full course description


Course electives

End of your Rope (21 course credit hours)

Many of us who have worked within teams have experienced the impact that conflict can have on the workplace. Left unchecked, it can create a very unpleasant working environment which can have negative effects on production and quality of work. 

Full course description

Interest Based Mediation (21 course credit hours)

The practice of mediation continues to grow across Canada and is becoming a highly professional and specialized field. Mediation is now used on a regular basis to resolve conflicts related to the workplace, divorce, custody, property and insurance claims, civil matters, environmental and land use issues, and this list goes on. 

Full course description

Team Dynamics (14 course credit hours)

This two-day course will explore the dynamics of team functioning through lectures and exercises.

Full course description

Managing Conflict in the Workplace (7 course credit hours)

This course offers tools and strategies for managing workplace conflict through lectures and exercises.

Full course description

Want more information about Interpersonal and Workplace Conflict Resolution Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:
(902) 620-5216

The Certificate is open to anyone who has an interest in the topic; can be started at any time and can be completed at your own pace.

Registration Fee

Register for individual courses:

  • One-day course - $339
  • Two-day course - $559
  • Three-day course - $789
Overview

This program is designed for managers or employees who want to equip themselves with knowledge and skills to deal with conflict in the workplace and foster a respectful and harmonious workplace.

Program highlights

  • 98 hours (1, 2 and 3 day courses, see "Course Descriptions").
  • Open admission.
  • Improve your workplace performance.
  • Enhance your self-awareness related to conflict.
  • Gain the confidence to positively deal with conflict before it damages relationships or workplaces.
  • Develop skills through practice in a safe context, using cases, examples, role plays, demonstrations and debriefings.

Grant Funding Available

Students can apply for a grant funding for this program. For more information please contact Jennifer Hogan at (902) 620-5216.

Course Descriptions

View upcoming courses, listed by certificate

Essentials of Conflict Resolution (21 course credit hours)

This experiential core course examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.

Full course description

Creating a Workplace of Respect and Trust (7 course credit hours)

This course supports individuals to model respect and create an environment where people feel safe and are treated fairly.

Full course description

Collaborative Problem Solving (14 course credit hours)

Finding ways to problem solve differences of opinion over what, why or how something is done can be a way to support innovation, creativity and excellent relationships.

Full course description

Respecting Personality Differences and Their Impact on Communication (14 course credit hours)

Good interpersonal communication is one of the most challenging and important aspects of an effective organization as well as a successful career. Leaders need to understand the basics of communications, their own communication style, and the critical role that personality traits play in the process. Personality traits influence what we say, what we mean to say, what the receiver hears and what the receiver interprets to have been said.

Full course description


Course electives

End of your Rope (21 course credit hours)

Many of us who have worked within teams have experienced the impact that conflict can have on the workplace. Left unchecked, it can create a very unpleasant working environment which can have negative effects on production and quality of work. 

Full course description

Interest Based Mediation (21 course credit hours)

The practice of mediation continues to grow across Canada and is becoming a highly professional and specialized field. Mediation is now used on a regular basis to resolve conflicts related to the workplace, divorce, custody, property and insurance claims, civil matters, environmental and land use issues, and this list goes on. 

Full course description

Team Dynamics (14 course credit hours)

This two-day course will explore the dynamics of team functioning through lectures and exercises.

Full course description

Managing Conflict in the Workplace (7 course credit hours)

This course offers tools and strategies for managing workplace conflict through lectures and exercises.

Full course description

Admissions

The Certificate is open to anyone who has an interest in the topic; can be started at any time and can be completed at your own pace.

Registration Fee

Register for individual courses:

  • One-day course - $339
  • Two-day course - $559
  • Three-day course - $789

Overview

This program is designed for managers or employees who want to equip themselves with knowledge and skills to deal with conflict in the workplace and foster a respectful and harmonious workplace.

Program highlights

  • 98 hours (1, 2 and 3 day courses, see "Course Descriptions").
  • Open admission.
  • Improve your workplace performance.
  • Enhance your self-awareness related to conflict.
  • Gain the confidence to positively deal with conflict before it damages relationships or workplaces.
  • Develop skills through practice in a safe context, using cases, examples, role plays, demonstrations and debriefings.

Grant Funding Available

Students can apply for a grant funding for this program. For more information please contact Jennifer Hogan at (902) 620-5216.

Course Descriptions

View upcoming courses, listed by certificate

Essentials of Conflict Resolution (21 course credit hours)

This experiential core course examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.

Full course description

Creating a Workplace of Respect and Trust (7 course credit hours)

This course supports individuals to model respect and create an environment where people feel safe and are treated fairly.

Full course description

Collaborative Problem Solving (14 course credit hours)

Finding ways to problem solve differences of opinion over what, why or how something is done can be a way to support innovation, creativity and excellent relationships.

Full course description

Respecting Personality Differences and Their Impact on Communication (14 course credit hours)

Good interpersonal communication is one of the most challenging and important aspects of an effective organization as well as a successful career. Leaders need to understand the basics of communications, their own communication style, and the critical role that personality traits play in the process. Personality traits influence what we say, what we mean to say, what the receiver hears and what the receiver interprets to have been said.

Full course description


Course electives

End of your Rope (21 course credit hours)

Many of us who have worked within teams have experienced the impact that conflict can have on the workplace. Left unchecked, it can create a very unpleasant working environment which can have negative effects on production and quality of work. 

Full course description

Interest Based Mediation (21 course credit hours)

The practice of mediation continues to grow across Canada and is becoming a highly professional and specialized field. Mediation is now used on a regular basis to resolve conflicts related to the workplace, divorce, custody, property and insurance claims, civil matters, environmental and land use issues, and this list goes on. 

Full course description

Team Dynamics (14 course credit hours)

This two-day course will explore the dynamics of team functioning through lectures and exercises.

Full course description

Managing Conflict in the Workplace (7 course credit hours)

This course offers tools and strategies for managing workplace conflict through lectures and exercises.

Full course description

Admissions

The Certificate is open to anyone who has an interest in the topic; can be started at any time and can be completed at your own pace.

Registration Fee

Register for individual courses:

  • One-day course - $339
  • Two-day course - $559
  • Three-day course - $789
Want more information about Interpersonal and Workplace Conflict Resolution Certificate? Leave your email address and we'll get in touch!
First Name:
Last Name:
E-mail Address:

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