Respecting Personality Differences and Their Impact on Communication

$559 + $40 (textbook) = $599
Course Category: 
Interpersonal and Workplace Conflict Resolution
Communication Fundamentals Certificate
Administrative Professionals Development Program

Good interpersonal communication is one of the most challenging and important aspects of an effective organization as well as a successful career. Leaders need to understand the basics of communications, their own communication style, and the critical role that personality traits play in the process. Personality traits influence what we say, what we mean to say, what the receiver hears and what the receiver interprets to have been said.

In this course, participants will learn how personality traits affect personal communication styles, and how this understanding can improve one's ability to work with and manage employees as well as resolve communication conflict through altering communication style.

Psychometric tools, including the MBTI, provide one lens, among many, for enhancing workplace communication and teamwork. When delivering information in a style sensitive to the receiver, individuals can be far more effective communicators. The knowledge about different communication styles will also allow managers and employees to leverage these strategies even when they don't know their colleagues' or customers' personality traits.

Schedule for this Course

Course Date
January 11, 2018 - 8:30am
January 12, 2018 - 8:30am
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