Essentials of Conflict Resolution

Course Category: 
Interpersonal and Workplace Conflict Resolution Certificate
This experiential core course examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.
What you will learn:
Five styles of conflict handling and their uses
Conflict self-awareness
Conflict analysis
Communication for improving relationships
Interest-based approach to conflict resolution
Applications in mediation, negotiation and facilitation
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