We negotiate every day. Our personal well-being, our social relations and our workplace successes depend on our negotiating skills and values. This unit builds on the interest-based problem solving model studied in the Introduction to Interest-Based Conflict Resolution course. The objective is to deepen the skills, enrich understanding of negotiator interactions and expand the range of tools for one-on-one negotiations common to daily life at home, in the community or in the workplace.

Who should attend: Anyone who wants to develop effective and harmonious negotiation skills useable in daily life. Managers, lawyers, human resource personnel, health care providers, religious leaders, consultants, parents, spouses and community workers will benefit.
 

What You Will Learn

• Comparison of adversarial and interest-based negotiating styles
• Negotiator attitudes and their consequences
• Preparation and first contact in conflict situations
• Enriched steps in the negotiation process
• Skills of listening, framing and reframing
• Handling obstacles to constructive problem-solving
• Issues of power and esteem
• Dealing with strong emotions
• Common errors in negotiations
• The values of the ethical negotiator

Interactive exercises and cases will be used to practice applications.
 

Prerequisite
Introduction to Interest-Based Conflict Resolution or equivalent
 

Credit Hours
21 hours credit in the Certificate in Conflict Resolution Studies
 

Course Fee
$679/$699. Participants enrolled in the Certificate in Conflict Resolution Studies are eligible for the reduced course fee.

 

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