Help for Students

How do I connect to wireless on campus?

Wireless Network Service

PANTHERNET is a free service that provides wireless access to the internet while on campus. This allows web surfing at high-speeds from most locations without plugging in network cables.  PANTHERNET-OPEN and eduroam networks are also available.

You can find instructions on this page to assist with getting your device connected to the wireless network on campus.

How do I get help with wireless in Residence?

The wireless network in residence is not supported by ITSS. Please contact Residence Services for assistance.

How do I receive my username and password?

You will receive your username, along with your ID number and PIN, as part of the acceptance emails you receive upon admission to UPEI. Initially your password is set to your PIN, but you can change by clicking on the "forgot password" link on the myUPEI login page, or by clicking the "Reset Password" icon on your myUPEI homepage. If for some reason you have not received this information, please contact studentsupport@upei.ca or the Registrar's Office in Kelley Building.

How do I reset my password?

You can change your password via the "forgot password" link on the MyUPEI sign-in page.

How do I receive my ID number and PIN?

You will receive your ID number and PIN as part of the acceptance emails you receive upon admission to UPEI.  If for some reason you have not received your PIN, or have forgotten your PIN, please contact studentsupport@upei.ca, the Registrar's Office in Kelley Building or IT Systems & Services in the Atlantic Veterinary College.

How do I get help with my online application to UPEI?

If you require assistance or have experienced issues with the online application process, please contact studentsupport@upei.ca.

Help for Faculty and Staff

How do I connect to Wireless on Campus?

Wireless Network Service

PANTHERNET is a free service that provides wireless access to the internet while on campus. This allows web surfing at high-speeds from most locations without plugging in network cables.  PANTHERNET-OPEN and eduroam networks are also available.

You can find instructions on this page to assist with getting your device connected to the wireless network on campus.

How do I receive my Username and Password?

Usernames and passwords for faculty and staff are created by ITSS upon receipt of a request from your department.  An email containing the new credentials will be returned to whomever submitted the request. If you have not yet received your username or password, please contact your supervisor, department head or area admin.

How do I reset my Password?

You can change your password via the "forgot password" link on the MyUPEI sign-in page.

How do I receive my ID Number and PIN?

You will receive your ID number and PIN as part of the materials you receive from Human Resources when hired.  If for some reason you have not received your PIN, or have forgotten your PIN, please see the Human Resources Office in Kelley Building or IT Systems & Services in the Atlantic Veterinary College.

How do I connect to UPEI VPN?

Please review the instructions here for how to setup a VPN connection to UPEI on your device: http://www.upei.ca/itss/vpn-service

If you have not yet been granted VPN access on your account, please ensure to submit a request for VPN access via the IT Systems Access Form.

Help for Visitors

How do visitors/guest presenters access a classroom computer?

​A UPEI network username and password is required for all classroom computers. As a reminder, it is not permissible to loan out your own account username and password for others to use, as described in the Acceptable Use Policy.

If a guest account is needed for visiting faculty or presenters, the sponsoring Faculty or Department can request temporary credentials directly from the IT Systems & Services Helpdesk by phone at 566-0465 or by email at helpdesk@upei.ca.

Visitors of the Robertson Library an also obtain a guest account from the Circulation Desk.

Guests may also connect their own laptop or other mobile device to the classroom data projectors without the need to access the classroom computer. However, if wireless internet connection is required, guest credentials will be needed in order to connect to the PANTHERNET-OPEN wireless network. Guests visiting from other educational institutions may also be able to use the eduroam wireless network (so long as their home institution is subscribed to the eduroam network). Please see the wireless network FAQ below for more information.

How do visitors access the wireless network?

A UPEI network username and password is required for all wireless network access. As a reminder, it is not permissible to loan out your own account username and password for others to use, as described in the Acceptable Use Policy.

If a guest account is needed for visiting faculty or presenters, the sponsoring Faculty or Department can request temporary credentials directly from the IT Systems & Services Helpdesk by phone at 566-0465 or by email at helpdesk@upei.ca.

Visitors of the Robertson Library an also obtain a guest account from the Circulation Desk.

Guests visiting from other educational institutions may also be able to use the eduroam wireless network (so long as their home institution is subscribed to the eduroam network).  Visitors wishing to connect to eduroam should contact IT support for their home institution to confirm if they can utilize the eduroam network and how to connect.

Instructions for connecting to the PANTHERNET-OPEN and eduroam networks for guests are available on http://www.upei.ca/wifi.

Contact UPEI