PA Level 5 - Islandora Trainer / Support Coordinator - Robertson Library / Research Services

Competition Number: 
Position Type: 
Staff Position
Closing Date: 
Tuesday, November 6, 2012
Date of Posting: 
October 29, 2012
Robertson Library / Research Services
PA Level 5 - Islandora Trainer / Support Coordinator
Full-time Term Position
Hours of Work: 

37.5 hours per week (May be required to work flexible hours if/when required.)

$41,993 - $46,187 per annum, prorated to term as per CUPE 1870 (salary under review)

As soon as possible until March 31, 2013 (Term may be reduced or extended depending on performance, available funding, and departmental requirements.)

The Robertson Library is seeking applications for a qualified individual to work under the general direction of the Islandora Project Manager. The successful candidate will be responsible for providing and coordinating end-user support services for the Islandora/VRE client community, including application training and help desk support for both UPEI and external community users; development of training materials and resources; working with the Islandora team on support of the Islandora/VRE communities and other training/support services as needed by the Islandora team and the Library. Also works with other staff in the Library and with the AIF group on a variety of projects, including troubleshooting and development of Islandora instances, and coordinating high-level technical support and development

Applicants should have: completed a 2 year Information Technology Program or equivalent; a post-secondary degree would be an asset; 1-2 year's experience working in a variety of appropriate environments; experience with end-user support and training; experience with a wide range of office applications; knowledge of Internet applications, especially Drupal, Fedora and Islandora; familiarity with help desk/support environments and tools and providing online/phone/face-to-face support services with internal and external users; experience with the provision of software training; knowledge of the open source community; strong commitment to enhancing service through teamwork and responsiveness to clients.
Applicants must have ability to: communicate effectively with UPEI staff, members of the Islandora open source community, as well as technical staff at other universities; create appropriate training documentation/materials for applications and services. Strong communication, presentation, organizational, and collaborative skills are essential and experience working in an academic library setting would be an asset.

Application Instructions: 

Please submit electronically a cover letter, quoting the competition number, a resume and references to be received no later than the closing date to Please ensure that your first and last name and the competition number are included in the email subject line. You can also apply in person to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.  The University of Prince Edward Island is committed to gender equity in employment.

Only those applicants who are invited to an interview will be acknowledged.

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.
Contact UPEI