Ancillary Services at UPEI is committed to offering a work environment that is dedicated to customer service through a team approach.  Developing a strong residence program, conference operation and to fulfilling the mission of building a safe and supportive living and learning environment that facilitates academic success, social interaction and personal growth.  UPEI residences consist of approximately 440 students in the academic year and approximately 584 conference beds in the summer months, in three distinct accommodation facilities.

We are currently seeking a Residence Housing Coordinator (RHC) to help us fulfill our mission and to assist in offering support services to both our students and conference guests. Reporting to the Director, Ancillary Services and working closely with the Residence Life Coordinator (RLC) and Manager of Conference Services, the RHC will play a critical and diverse role in the entire experience for students and guests.  This will be from application and assignments to maximizing student satisfaction. 

RESPONSIBILITIES:

• Coordinate and facilitate the student housing application and assignment process
• Coordinate and facilitate daily office activities as they relate to general inquires, residence services, student support, CampusCard activities, maintenance inquires and follow-up, data collection, reporting and record keeping
• Support the RLC in reassigning students to new rooms based on departmental processes and procedures
• As a member of the Ancillary Service’s on-call team, act as first responder to issues related to student conduct and guest support, crisis intervention, and emergency situations
• Work with other key units on campus (such as Registrar's Office, Accounting, Student Affairs, Facilities Management, etc...) to promote student success and excellent customer service
• Coordinate and facilitate communications relating to Residence Services
• Support with room bookings and group allocations throughout the year
• Oversee the summer operations 24/7 front desk staff and conference software

PLEASE NOTE: The Residence Housing Coordinator is required to live in residence and will be assigned to a private apartment in Blanchard Hall. Due to the nature of the position, irregular working hours should be expected, along with some restrictions on vacation periods, outside employment and other extra-curricular activities. The RHC will be part of an on-call rotation providing 24/7 support to members of the residence community.

QUALIFICATIONS:

• Undergraduate degree
• Proven understanding of, and commitment to, the residence life experience and a living and learning model for student success
• Solid background and experience working in a residence environment, with the ability to demonstrate progressive residence service experiences and leadership
• Experience with the residence/housing application and assignment process
• Experience with conference services room booking and event software
• Excellent communication, interpersonal and organizational skills
• Proficiency using multiple software programs and social media
• Ability to collect, coordinate and report on residence data and conference service data
• Demonstrated decision making skills and sound judgment, along with strong conflict management and crisis management skills
• Proven ability to lead and be part of a highly effective team, demonstrate initiative and contribute to overall success of UPEI’s Ancillary operation