Programmer Analyst Level 6 - Client Services Team - IT Systems & Services

Competition Number: 
59E14
Position Type: 
Staff Position
Closing Date: 
Wednesday, July 30, 2014
Date of Posting: 
July 23, 2014
Department: 
IT Systems & Services
Position: 
Programmer Analyst Level 6 - Client Services Team
Contract: 
Term Full Time
Hours of Work: 

33.75 hours per week

Salary: 
$44,308 to $48,748 per annum pro-rate to term as per CUPE 1870
Term: 

As soon as possible for 4 months (Term may be reduced or extended depending on performance, available funding and departmental requirements.) 

The department of IT Systems & Services is seeking a Program Analyst for our Client Services team.  This individual will work closely with others in the team and the department to provide technical support and assistance to the campus community.

RESPONSIBILITIES:

Support the use of computer hardware and software by members of the University community, including such activities as:
● Provide assistance with the use of a wide variety of microcomputer and network-based software, hardware, and services, both in person and through telephone and e-mail.
● Install and configure new or replacement desktop and laptop computers and components using established departmental standards.
● Install and configure software using established departmental standards.
● Diagnose and correct a wide variety of software, hardware, and network problems.
● Recommend appropriate software and hardware solutions to identified problems.
● Research and implement methods of meeting newly identified needs or problems.
● Document work performed using established departmental methods.
● Other duties as assigned.

QUALIFICATIONS:

Bachelor’s degree in Computer Science would be an asset and two year’s work experience in a client support role, or an equivalent combination of education and related work experience is required.  In-depth knowledge in the following areas is also required:
● All current versions of Microsoft Windows
● Local area network equipment and TCP/IP protocols
● Internet technologies and standards
● Installation, configuration, and use of microcomputer software including Microsoft Office, Novell Groupwise, and other common applications
● Identification and removal of malicious software
● Installation, configuration, and use of microcomputer hardware and peripherals

A strong commitment to excellent client service is a fundamental requirement for this position, along with very strong communication skills, both oral and written. 
 

Application Instructions: 

Please submit electronically a cover letter, quoting the competition number, a resume and reference list, to be received no later than the closing date, via the link below. You can also apply in person to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

The University of Prince Edward Island is committed to gender equity in employment. Only those applicants who are invited to an interview will be acknowledged.

Successful Candidate(s): 

T. Dickieson

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.
Contact UPEI