PA Level 6 - Programmer Analyst - Client Solutions Team - Information Technology Systems and Services

Competition Number: 
107E17
Position Type: 
Staff Position
Closing Date: 
Friday, October 6, 2017
Date of Posting: 
September 29, 2017
Department: 
Information Technology Systems and Services
Position: 
PA Level 6 - Programmer Analyst - Client Services Team
Contract: 
Full Time Permanent Position
Hours of Work: 

33.75 hours per week 

Salary: 
$47,127 to $51,866 per annum as per CUPE 1870

IT Systems & Services is seeking a Programmer Analyst for our Client Solutions team. This individual will work closely with others in the team and the department to provide technical support and assistance to the campus community.

RESPONSIBILITIES:

Support the use of computer hardware and software by members of the University community, including such activities as:

• Assist clients with the use of a wide variety of microcomputer and network-based software, hardware, and services, both in person and through telephone and e-mail
• Install and configure new or replacement desktop and laptop computers and components using established departmental standards and mass imaging tools
• Install, configure and support new technologies in areas such as Web Conferencing, distance learning environments, teaching supports, and new administrative and academic systems
• Install and configure software using established departmental standards
• Diagnose and correct a wide variety of software, hardware, and network problems
• Recommend appropriate software and hardware solutions to identified problems
• Research and implement methods of meeting newly identified needs or correcting problems
• Document work performed using established departmental methods by using iTOP, Sharepoint, and Google Apps
• Demonstrate excellent customer service skills thru active listening skills and leading by serving
• Other duties as assigned

QUALIFICATIONS:

• Bachelor’s degree in Computer Science or a minimum of a  two year College diploma in Computer Technology/Information Systems Management along with two year’s work experience in a client support role, or an equivalent combination of education and related work experience is required

In-depth knowledge in the following areas is also required:

• All current versions of Microsoft Windows and Apple IOS
• Local area network equipment and TCP/IP protocols
• Internet technologies and standards
• Installation, configuration, and use of microcomputer software including Microsoft Office, Google. Colleague, RXWorks and other applications
• Identification and removal of malicious software
• Installation, configuration, and use of microcomputer hardware and peripherals
• Web-video conferencing
• Distance learning technologies
• Classroom teaching technologies such as Smartboard and Noodle
• A strong commitment to excellent client service is a fundamental requirement for this position, along with very strong communication skills, both oral and written.  As well, a commitment to continuous, self-directed learning is required
 

Application Instructions: 

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website (www.upei.ca/hr). Applications will not be accepted via email.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. The University of Prince Edward Island is committed to gender equity in employment.

Only those applicants who are invited to an interview will be acknowledged.

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.
Contact UPEI