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Business Process and Technology Change Manager - Information Technology Systems and Services

Competition Number:
102E17
Position Type:
Staff Position
Closing Date:
Date of Posting:
Department:
Information Technology Systems and Services
Position:
Business Process and Technology Change Manager
Contract:
Full-Time Term Position
Hours of Work:
37.5 hours per week (Occasional evening and weekend work to meet deadlines)
Salary:
Commensurate with qualifications and experience
Term:

As soon as possible until August 31, 2018 (Term may be reduced or extended depending on performance, available funding and departmental requirements)

The Business Process and Technology Change Manager is part of a cross organizational team focused on internal process improvement(PI) and project management (PM) across the campus to deliver performance excellence coaching, system utilization and project leadership. In addition to working on broad campus transformation, this individual will be responsible for leading complex improvement projects, process improvement methods and practices through training and development of the end user community.

This is a management position and will participate in policy development, developing strategies for optimizing business systems, and managing/supervising people in the operations of those systems. The initial focus will be in the Veterinary Teaching Hospital (VTH) of the Atlantic Veterinary College.

RESPONSIBILITIES:

  • Leads and facilitates improvement events and projects of a complex nature with some oversight, including assessment, planning, event facilitation, and follow-up/sustaining outcomes
  • Utilizes project management skills for each initiative including: developing clear project charters, proper scoping, timeline management, data collection, and pre-project communication plans
  • Provides guidance and support to CIO and assigned End User Management to partner with operations to develop, implement, and sustain a Management System model that supports the organization’s goal deployment process
  • Delivers plans that teach, mentor, and coach end users and leadership teams in establishing and maintaining strategic focus areas, action plans, dashboards, linked measurement system, and checking process to execute the work
  • Provides subject matter expertise and advice on process improvement training and content
  • Facilitates with some support large projects and coaches others on using improvement methods such as; Kaizen, 5S Workshops, A3s, Standard Work, Value Stream Mapping, etc.  Coaches and develops peers and staff to grow their process improvement technical and coaching skills
  • Responsible, through guidance, direction, supervision and/or instruction, to ensure end-users’ compliance with business process and technological changes, enhancements and/or modifications
  • Responsible for establishing effective working relationships and communications with key executive and senior-level business and clinical leaders
  • Acts as a change agent to instill process improvement culture throughout the organization. Communicates regularly with executive sponsors, team leaders, process owners, and other stakeholders about team progress toward goal achievement, critical factors and obstacles

QUALIFICATIONS:

  • University degree in the field of industrial engineering, computer science, business operations of management information systems and at least 3 years related work experience is required
  • Training or Certification in Six Sigma, LEAN., 5S and/ or proven process improvement methodologies preferred
  • Proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling preferred
  • Demonstrated supervisory experience
  • Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products preferred
  • Proven experience in the use of operation and process data to improve business processes
  • Ability to create systematic and manual operations procedures in both technical and user-friendly language both written and video
  • Working technical knowledge of  reporting software, i.e.) Pentaho, Business Objects, Cognos, Tableau, Minitab, Advanced Excel and knowledge of network and PC operating systems, including Windows platforms, IOS, Windows Terminal servers
  • Working knowledge of current network hardware, protocols, and standards, including wireless, LAN, WAN
  • Experience with core software applications in the operational unit area, initially Veterinary Medicine, including SmartFlow, RXWorks, Cubex, or related would be an asset
  • Demonstrated project management skills
Application Instructions:

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the UPEI Human Resources website (www.upei.ca/hr). Applications will not be accepted via email.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. The University of Prince Edward Island is committed to gender equity in employment.

Only those applicants who are invited to an interview will be acknowledged.

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.