Sales / Customer Services Agent - Chi Wan Young Sports Centre - Department of Athletics and Recreation

Competition Number: 
Position Type: 
Staff Position
Closing Date: 
Tuesday, December 23, 2014
Date of Posting: 
December 16, 2014
Department of Athletics and Recreation
Sales / Customer Services Agent
Term Full Time
Hours of Work: 

37.5 hours per week (schedule will involve evenings and weekends)

$39,424 to $43,359, pro-rated to term, as per CUPE 1870

As soon as possible until April 30, 2015 (Term may be reduced or extended depending on performance, available funding and departmental requirements)


• Provide guidance and support for all sales duties handled through Panther Central
• Assist in the process of managing, planning, implementing and evaluating  ticket prices, packages, renewals and new business sales
• Analyze and plan for event needs regarding staff, equipment, supplies and services
• Schedule Panther Central student assistants
• Handle cash closing and bank deposits for all monies received through Panther Central
• Maintain customer services databases
• Provide on-going feedback and recommendations to enhance customer service practices
• Investigate  all customer services inquiries
• Ensure all strategic updates take place in a timely manner within the system
• Assist in maintaining updated website information related to Departmental offerings
• Communicate and act as in-house trainer to all ticketing volunteers/staff
• Assist in ensuring compliance from volunteers/staff regarding policies/procedures
• Provide direction and assistance to individuals and user groups


• Post secondary diploma or certificate in a marketing or business program from a recognized educational facility, or equivalent qualifications
• Relevant experience in a related field
• Previous experience working with ticketing operations considered an asset
• Excellent communication skills (verbally and in writing)
• Excellent organization and time management skills
• Strong computer skills, e.g. word processing, spreadsheets, electronic scheduling, presentations, web pages, etc.
• Ability to work with minimal supervision
• Applicants must be willing to become certified in basic  CPR and First Aid



Application Instructions: 

Please submit electronically a cover letter, quoting the competition number, a resume and reference list, to be received no later than the closing date, via the link below. You can also apply in person to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

In accordance with Canadian immigration requirements, all qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

The University of Prince Edward Island is committed to gender equity in employment. Only those applicants who are invited to an interview will be acknowledged.

Successful Candidate(s): 

J. Lane

UPEI encourages all qualified applicants to apply for job openings; however, in keeping with the terms and provisions of the university’s various employment and collective agreements, first priority will be given to internal candidates.
Contact UPEI