- presented by Robert Norton, Norton Arts When it comes to de-escalating conflict our communication style is of paramount importance. This session provides effective skills in a simple, fun and relatable manner while focusing on environmental awareness, emotional intelligence, the QSC Verbal Strategy, nonverbal communication, negotiating and more. Please email kharrison@upei.ca or call 902-566-0901 to sign up for this event. Space is limited to 24 participants.